Reverse or unapply an AR adjustment

You cannot delete a credit memo if you've applied any of the available adjustments to one or more AR sales invoices. However, you can reverse or unapply it to clear the adjustment as follows:

• If you've applied no payment on the adjustment against the customer, such as a cheque or ACH, you can simply reverse the credit memo.
• If you've applied a payment on the adjustment, you can unapply or reverse the credit payment from the Posted Payments list.

Reverse a credit memo that has no associated customer payment

1. Go to Accounts Receivable > All > Payments > Adjustments.
2. Find the transaction that you want to reverse.
3. Select More actions > Reverse at the end of the row.

   The Transaction Reversal Date page appears.

   If you see a Delete link instead of Reverse, the credit memo hasn't been applied to one or more AR sales invoices, and you can delete it. The credit memo is cleared from Intacct.
4. Select the date for reversing the transaction.

   This date is usually the original transaction date or a later date.

5. Optionally, if you want to reverse one or more AR sales invoices associated with the adjustment at the same time, select the checkbox for each AR sales invoice under Reverse.

   The option to reverse associated AR sales invoices is not always available when you are reversing the adjustment.

6. Select Submit.

   The credit memo is cleared from Intacct. If you also reversed related AR sales invoices, those transactions are also cleared from Intacct. The AR Adjustments list and the AR sales invoices list display a reversal on two rows. The two rows show the original transaction and a negative balancing that bring the net amount to zero.

1. Go to Accounts Receivable > All > Payments > Adjustments.
2. Find the transaction that you want to reverse.
3. Select Reverse on the right side of the row.

   The Transaction Reversal Date page appears.

   If you see a Delete link instead of Reverse, the credit memo hasn't been applied to one or more AR sales invoices, and you can delete it. The credit memo is cleared from Intacct.
4. Select the date for reversing the transaction.

   This date is usually the original transaction date or a later date.

5. Optionally, if you want to reverse one or more AR sales invoices associated with the adjustment at the same time, select the checkbox for each AR sales invoice under Reverse.

   The option to reverse associated AR sales invoices is not always available when you are reversing the adjustment.

6. Select Submit.

   The credit memo is cleared from Intacct. If you also reversed related AR sales invoices, those transactions are also cleared from Intacct. The AR Adjustments list and the AR sales invoices list display a reversal on two rows. The two rows show the original transaction and a negative balancing that bring the net amount to zero.

Unapply or reverse a credit memo that has an associated customer payment

If you've recorded a customer payment associated with a credit memo, you can unapply or reverse the payment in a couple of ways. You can reverse or unapply the payment from the Posted Payments page or reverse it from the Receipts Register.

Unapply or reverse a credit payment from the Posted Payments list

When only credits were applied to an AR sales invoice with no other payment method, you'll unapply the credits from the AR sales invoice. If another payment method was also used to pay the AR sales invoice, reverse the payment. In either case, the adjustment becomes available for use again.

1. Go to Accounts Receivable > All > Payments > Posted payments.
2. Find the credit payment and select Unapply or Reverse.

   The Transaction Reversal Date page appears with a default of today's date, which you can change as needed.

3. Enter a Transaction reversal date and the amount to unapply from the AR sales invoice.
4. To unapply the payment, select Submit.

   The AR sales invoice goes back to Receive payments and the credit becomes available again for future use.

If your company uses Cash books, a reversal entry posts to the GL to negate the payment.

Reverse a payment from Receipts Register

1. Go to Accounts Receivable > All > Reports > Registers > Receipts.
2. In the Receipts Register, enter or select the Customer, and then select View to see the list of payments made.
3. Select Reverse beside the payment associated with the customer credit.

   The Transaction Reversal Date page appears with a default of today's date.

4. To reverse the entry in the register, select Submit.

   The payment is cleared from Intacct. The Register payments list displays the reversal on two rows to show the balancing transactions for removing the payment from Intacct.

5. Now that there's no associated payment, you can reverse the credit memo.

How do I refund a credit memo?

If a customer has a credit and prefers to have the money refunded instead of applying the credit to another AR sales invoice, see refund a customer.