Change method for receiving 2-step verification code

Depending on your company configuration, you might be required to enter a verification code when you log in for extra security measures. You can receive a code by text, phone call, or authenticator app, depending on your needs.

You will select your preferred method to receive a code when you set up 2-step verification for your account, and you can change this method on the My Preferences page. Admins can change methods on the User Information page.

Receive a code

Receiving a code via another device provides extra security and confirms that you are indeed the person signing in to your account. You can set up a primary method to receive your code, and a backup method, in case your primary method is not available to you.

Depending on your preferences, you can receive a code by:

Method	Description
Authenticator app for mobile	An authenticator application produces a verification code needed for each login. As a one-time setup, users establish a connection to Intacct by using their device to scan the QR code on the page. The app will produce a code which they'll enter in the Code field. The authenticator app provides the most secure method of receiving a verification code. For every other login, when the user is prompted to enter a code, they can open their authenticator app and enter the code it provides. Intacct specifically supports the following authenticator apps: iPhone: Google Authenticator (Apple App Store) Android: Google Authenticator (Google Play Store) Blackberry: Google Authenticator (m.google.com/authenticator) Windows: Microsoft Authenticator (Windows Phone Store)
Text	We text verification codes to your mobile.
Phone call	We send verification codes in an automated phone call to your mobile.

Change how you get a code

You can change your primary or backup method of receiving a code on the My Preferences page. If you're an admin, you can change a user's method of receiving a code on the User Information page.

To change how you get a code:

1. Select your login name at the top of any page and select My preferences.
2. Scroll down to the Security preferences section, and find the options for 2-step verification.
3. To change your primary method or backup, select Remove. Then select Set up now.
4. Go through the setup flow for receiving a verification code. Select the method by which you want to receive the code.
5. Back on the My Preferences page, select Save.

To change how a user gets a code (Admins):

1. Go to Company > Admin > Users. Select Edit next to the user whose method that you want to change.
2. On the 2-step verification tab, select Remove next to the primary method or backup.
3. The user will be prompted to set up 2-step verification again the next time they log in.

What if my number contains an extension?

If the phone number at your work contains an extension and you have a personal mobile phone, you can use your mobile number to receive phone calls or texts with a verification code. You can also use an authenticator app on your mobile phone, which is the most secure method of receiving a code.