Set up Supplier Payments powered by CSI FAQs

A control person is anyone the Organization states is the person that has significant daily operational controls. It can be the same person as the beneficial owner, but the information needs to be added to both fields.

Usually the primary contact is someone who oversees daily operations and the billing contact is typically an Accounts Payable specialist or clerk. Sometimes this may be the same person.

CSI doesn't pull a credit report for anyone listed on the application.

Your credit limit is based on the funds available in your bank.

Contact CSI for questions that you have while completing the CSI application.

Email: sageapp@corporatespending.com

Phone: 855-826-0274

If you have questions about setting up the service in Intacct, ask your designated support user to contact Sage Intacct customer support for assistance.

You can create a custom report based on the supplier's subscription status with the payment provider CSI. Save the report to view the subscription status of your suppliers at any time.

You can refresh the subscription status for suppliers from the Suppliers list.

1. Go to Accounts Payable > All > Suppliers.

2. Select the suppliers to refresh the subscription status for.

3. Select Refresh CSI subscription status.

We'll contact CSI to get the latest subscription status. Check the supplier status custom report for updates to the supplier's subscription status.

1. When you set up a bank account that was set up at the entity level, CSI verifies the company information for that entity. This allows them to set up the entity as an organization so that you don't have to submit a separate application per entity.

1. You can set up the company information that appears on cheques from the Cheque printing tab of the bank account that you use to pay with cheques.

You can refresh the subscription status for a cheque account from the account record after the initial 24 hours of enabling the account.

1. Go to Cash Management > All or Setup > Accounts > Cheque.

2. Find the cheque account to refresh the subscription status for.

3. Select More actions > View at the end of the row.

4. Select the Payment providers tab.

5. Select Refresh in the CSI section.

   This button only appears after the initial 24 hours of enabling the account.

1. Go to Cash Management > All or Setup > Accounts > Cheque.

2. Find the cheque account to refresh the subscription status for and select View next to it.
3. Select the Payment providers tab.

4. Select Refresh in the CSI section.

   This button only appears after the initial 24 hours of enabling the account.

Yes, we contact your suppliers.

Before CSI starts their phone campaign, 2 things happen:

• Suppliers that have ACH details in Sage Intacct are automatically set up for ACH payments. This process takes about 3 days while CSI conducts a penny test to validate the account.

• All suppliers receive a self-enrollment e-mail from CSI. This e-mail contains a link to a questionnaire for the supplier to select which payment method CSI will use for future payments. Here the supplier can add their relevant details for virtual card payments or ACH. If a supplier adds ACH details, the account takes about 3 days to set up while CSI conducts a penny test to validate the account.

During the phone campaign, CSI calls the supplier to discuss available payment options. CSI will work with suppliers to set up their preferred payment method.

Comment from CSI on Virtual Cards:

While we (CSI) pay almost 1 million suppliers through virtual card today, we incorporate additional enrollment through a phone campaign. We confirm that the supplier does, in fact, accept virtual credit card payments from the Sage Intacct customer we are calling on behalf of (you). We obtain any terms of acceptance such as fees, max limits, etc., and the proper accounts receivables email address to deliver the virtual card to. If there are fees, loss of discount, or any other negative impacts to our client remitting payment through card, we will not enroll or pay that supplier with a card.

You cannot change or customize printed cheques that CSI sends to suppliers.

No, the transaction reference number is not printed on cheques from CSI. You cannot change or customize the cheques that CSI sends to suppliers, including the information that appears in the cheque stub.

Ask your designated support user to contact Sage Intacct customer support for assistance.