Delete or reverse a credit card transaction—what's the difference?

When and how you remove a credit card transaction depends on where it is in your workflow. It also depends on your Cash Management permissions.

Scenario Notes

To delete a transaction

You can delete a credit card transaction in the following scenarios:

  • It is associated with a credit card, not a debit card.
  • It is not included in a charge payoff.
  • It is not included in an expense report in Time & Expenses.
  • It is not Paid or Partially paid.
  • It is not matched for reconciliation.
  • It has not been reconciled.
  • It is not a billable transaction on a project invoice.

To reverse a transaction

You can reverse a credit card transaction in the following scenarios:

  • You have permission to reverse.
  • The transaction is included in a charge payoff, but you have not yet paid the associated AP purchase invoice in Accounts Payable.
  • The transaction is not included in an expense report.
  • The transaction has not been matched for reconciliation.
  • The transaction has not been reconciled.

If the associated AP purchase invoice from the charge payoff has been paid, first void the AP purchase invoice payment in the appropriate register, reverse the charge payoff, then reverse the transaction.

If the transaction is included in an expense report, remove it from the expense report. This can require reversing the expense report.

If you're trying to reverse a transaction where you used a credit card to pay an AP purchase invoice, you need to void the payment in the Credit card register.

After you reverse a transaction, you cannot undo the reversal. However, you can create another transaction to replace the original.