Void a payment within a pending standard ACH payment file

Pending ACH payments are payments that you have not yet confirmed to the General Ledger. You can void a single pending payment or the entire payment file.

If your company is configured to Include zero-amount GL transactions in reconciliations and reconciliation reports, voided unconfirmed cheques and standard ACH payments appear as zero-dollar transactions in reconciliations and register reports. Learn how to reconcile voided transactions.

Want to void a pending ACH payment that's listed on the Generate ACH file page? These are payments that are awaiting file generation. You can remove them by canceling the payment request.
Voiding a payment in Sage Intacct doesn’t affect the bank's payment process. If you already sent the payment to the supplier or employee, contact your bank to alert them to void the payment on their side.

If you're using a NACHA-compliant bank file, follow the procedures for voiding bank files.

Subscription

Cash Management

User type

Business

Employee
Permissions

ACH payment file: List, View, Delete, Export, Confirm, and Void

  1. Go to Cash Management > All > Payment files > ACH payment file.

  2. To void all payments within a file, select Delete on the corresponding line.

  3. To void selected payments within the file:

    1. Select the link for the payment file that contains the payment to void.

      The ACH Payment file details page appears with a list of standard ACH payments that are either pending or confirmed.

    2. Select Void next to the individual payment to void.

      The option to void payments within an ACH file is available for ACH files generated at the top level, only.

    3. Select Done to return to the ACH payment file list.

The payment request status, which was Delivered, is now changed to Approved.

Next step: If needed, you can cancel the payment request on the Payment requests. Then, you can then reprocess the payment from the Pay AP purchase invoices page when you're ready.