Delete usage

In many scenarios, you can delete an incorrect usage record. The following table describes the conditions under which you cannot delete a usage record and provides possible solutions:

Condition Possible Solution
The usage record has been invoiced.

If your business process allows, you can delete the associated invoice and then delete the usage record.

If you can't delete the invoice, see Adjust usage values.
The usage record has had revenue recognized against it.

If your business process allows, you can clear the associated revenue recognition and then delete the usage record.

If you can't clear the revenue recognition, see Adjust usage values.
Committed quantity billing only: The usage record is not the most recent usage record

Delete all usage records dated after the record that you want to delete, delete the desired record, then re-add the applicable usage records.

Committed quantity billing and Quantity-based revenue only: The contract line is participating in an MEA allocation.

If your business process allows, you can clear the applicable MEA allocation and then delete the usage record.

If you can't clear the MEA allocation, see Adjust usage values.

You can delete usage records the following ways:

  • Using the Contract line - Usage tab
  • Using the Usage Data list
Subscription

Contracts

Regional availability

  • Australia

  • Canada

  • South Africa

  • United Kingdom

  • United States
User type

Business
Permissions

Usage record permissions are controlled via the Contract record permissions:

Contract: List, Delete
Configuration Enable usage billing is set to true in the Configure Contracts page.

Delete a usage record using the Contract line - Usage tab

  1. Go to Contracts > All > Contracts.
  2. Find the contract that contains the usage record that you want to delete.
  3. Select More actions > Edit at the end of the row.
  4. Select Edit next to the applicable contract line.
  5. In the Contract lines window, select the Usage tab.
  6. Select Delete (Trash can) to the right of the usage record that you want to delete.
  1. Open the applicable contract in Edit mode.
  2. Select the pencil icon next to the desired contract line.
  3. In the Contract lines window, select the Usage tab.
  4. Select the trash can icon to the right of the usage record you want to delete.

Delete a usage record using the Usage Data list

  1. Go to Contracts > All > Usage.
  2. Find the usage record that you want to delete.
  3. Select More actions > Delete at the end of the row.
  4. Select Delete to confirm.
  1. Go to Contracts > All > Usage.
  2. Select the checkbox in the Delete column next to each usage record you want to delete.
  3. Select Delete. Depending on your user preferences, you may need to confirm the delete by selecting OK.

What to do when you cannot delete a usage record

See Adjust usage values.