Troubleshoot Sage Intacct performance

At Sage Intacct, we pride ourselves on our system performance and our Buy-With-Confidence℠ program. However, your Sage Intacct performance may be impacted by a wide variety of factors.

We've gathered some helpful troubleshooting steps to help you resolve performance-related issues that you may encounter while using Sage Intacct.

Check your internet connection

The most common cause of performance-related issues is internet connectivity. Check the following items:

  • Test your connection to other websites in another tab or window.

  • Check your network speed using online test tools.

  • If your company uses a whitelist policy, ensure the Sage Intacct domain, https://www.intacct.com, is part of that policy with your IT department.

If you determine the problem is related to your internet connection, contact your IT department for more help.

Check your local machine performance

Sometimes, your local machine performance might be the reason for the impact.

Open Task Manager and check your Performance tab. If you see anything unusual, contact your IT department for more help.

Check the Sage Intacct system status

The Sage System Status page gives you real-time information about any outages or incidents that might be affecting Sage Intacct. This page shows live data on system availability around the world. It also shows current and historical information on system performance.

Also note that Sage Intacct performs mandatory and necessary system maintenance every Friday from 7:30pm to 11:30pm PST/PDT. During this window, the Sage Intacct system is unavailable.

Go to the Sage System Status page.

Contact Customer Support

If your internet connection and local machine performance are stable and there is no service incident on the Sage System Status page, the system may be experiencing a degradation or an outage that has not yet been reported.

  • A degradation is when you're experiencing slow performance or an elevated error rate, but you can connect to and use the system.

  • An outage is when the system is completely unusable for at least five minutes. This means that you cannot connect to the system at all, or that every page loads an error.

If the degradation or outage does not resolve itself after five minutes, ask your designated support user to contact customer support.