Email delivery log

The email delivery log lets you check whether any emails that were sent encountered errors. You'll see a list of emails that failed to be sent to one or more recipients. You can drill down and see exactly which email addresses caused problems.

For example, suppose that you email AR sales invoices to multiple customers. By checking the email delivery log, you can see whether any AR sales invoices encountered errors. By drilling down into a particular error, you can see which recipients couldn't be reached. The drill down allows you to go back and correct any errors.

For information on terms that may differ in your location, see Terminology across locales.

View a log of email delivery errors

When you view the email delivery log, you see a list of emails that failed to be sent to one or more recipients.

1. Go to Company > Admin> History and reports > Email delivery history.

   By default, administrators automatically have access to the email delivery log. Access can also be granted to other users by changing their permissions to the Company application.

2. Review the list of errors in the log.

   Each record in the log represents one email, each of which might have had multiple recipients.

   • Error: Emails with this status were not delivered to any recipients.
   • Warning: Emails with this status were sent to at least one recipient, but other recipients couldn't be reached.
3. Find the item with an error you want to examine.
4. Select More actions > View at the end of the row.
   • The left side of the record displays the email errors that were encountered. Each email address that was rejected will be displayed in the Result details.
   • The right side of the record displays a copy of the email that was sent.

1. Go to Company > Admin > History and reports > Email delivery history.

   By default, administrators automatically have access to the email delivery log. Access can also be granted to other users by changing their permissions to the Company application.

2. Review the list of errors in the log.

   Each record in the log represents one email, each of which might have had multiple recipients.

   • Error: Emails with this status were not delivered to any recipients.
   • Warning: Emails with this status were sent to at least one recipient, but other recipients couldn't be reached.
3. Select View next to an item to examine a particular error.
   • The left side of the record displays the email errors that were encountered. Each email address that was rejected will be displayed in the Result details.
   • The right side of the record displays a copy of the email that was sent.

Troubleshoot incorrect email addresses

The majority of emails are sent to either customers, suppliers, or employees. When you send an email, the email address is typically pulled from the related contact record. You also have the option to enter manually one or more email addresses at the time that you send the email.

If the email address for a customer, supplier, or employee is incorrect, it's best to correct the error in their contact record.

Resend failed emails

After you've corrected any incorrect email addresses, try resending the failed documents.

1. Return to the Print or Email page where you originally sent the email.
   • The Accounts Receivable, Order Entry, and Purchasing menus have Print or email menu items where you can send AR sales invoices, statements, and other documents.
   • For automatic payment notifications to suppliers or employees, you can resend a payment notification that failed by emailing a copy of the payment. From Accounts Payable > All > Payments or Expenses > All > More and choose Print payment copies.
2. Use the filters to narrow your search.
   • You can filter for a specific range of dates, or for a particular customer, supplier, or employee.
   • In the case of Order Entry and Purchasing, you can also filter for a specific type of document.
3. Resend the email.

View all emails

By default, the email delivery log displays only failed emails when you first access this list. You can verify whether an email was sent by displaying all emails.

To view all emails sent from the company:

• Select Show all emails found in the top-right corner of the page.

  This button acts as a toggle between displaying only showing emails with errors and showing all emails.

Does the email log capture delayed errors?

The email delivery log only lists errors that are encountered at the time the emails are sent.

Occasionally email errors are returned some time after the email is sent. For example, a particular email domain might return an error several hours after the original email was sent. These errors are not captured in the log.

Field descriptions

Email delivery log field descriptions

Field	Description
Rec#	The record number (identifier) for the email notification.
Sent	The date and time that the email was sent.
Status	The status of the email will be one of the following: Sent: Emails with this status were delivered to at least one recipient, but other recipients might or might not have been reached. Error: Emails with this status were not delivered to any recipients. Warning: Emails with this status were sent to at least one recipient, but other recipients couldn't be reached. The email delivery log only captures errors when the domain name in the DomainPart of the email address does not exist in the DNS. Learn more in the Troubleshooting email addresses section.
Result	If Status = Warning, this field displays "SMTP email sent with warnings". If Status = Error, this field displays "SMTP failure to send (544 5.5.1 Error: no valid recipients]".
Subject	The Subject as defined in the email template. For example,"<your company name> Confirmation document for OE sales invoice <document #> ".
Sender	The email address defined as the Sender (or From or Reply-to) when the email was sent. It is not necessarily the email address of the logged in user who actually sent the email. The Sender email address can be a user's email address, a group email address, a generic company address, and so on.
To	The email addresses to which the email was sent.