Set up your browser for PDF printing

One of the most common issues with viewing and printing PDFs is that a PDF viewer has not yet been installed.

If you have not already installed a PDF viewer, you need to configure your browser to recognize and display the PDF.

Troubleshooting based on browser type

Here are a few tips to ensure that the PDF view is working correctly for reports.

Allow pop-ups in Chrome:

  1. In the Chrome browser, select the three vertical dots in the upper right and select Settings.
  2. Go to the Privacy and security tab.
  3. Select Site settings.
  4. In the Content section, select Pop-ups and redirects.
  5. In the Default behavior section, select Sites can send pop-ups and use redirects.

If you download a PDF but the files are not saved or you see the error "Failed-Forbidden", deactivate the native Chrome PDF Viewer.

Download PDFs in Chrome:

  1. Open Google Chrome.
  2. In the address bar, enter chrome://settings/content/pdfDocuments
  3. In the Default behavior section, select Download PDFs.

or

  1. In the Chrome browser, select the three vertical dots in the upper right and select Settings.
  2. Go to the Privacy and security tab.
  3. Select Site settings.
  4. In the Content section, from the Additional content settings dropdown list select PDF documents.
  5. In the Default behavior section, select Download PDFs.

Allow pop-ups in Firefox:

  1. In the Firefox browser, go to the menu bar at the top of the pageand select Settings.
  2. Go to the Privacy & Security tab.
  3. In the Permission section, deselect Block pop-up windows.

Download PDFs in Firefox:

  1. Go to the menu bar at the top of the page and select Settings.
  2. Go to the General tab, enter PDF in the Find in Settings search bar.
  3. In the Applications table, from the Portable Document Format (PDF) dropdown list select Save File.

    If Portable Document Format (PDF) is not listed, download your favorite PDF viewer.

Allow pop-ups in Safari:

  1. Launch Safari and select Safari > Preferences.
  2. Go to the Security tab.
  3. Find Web content and deselect Block pop-up windows.

Download PDFs in Safari:

  1. Launch Safari and select Safari > Preferences.
  2. Go to the Security tab.
  3. Find Internet plug-ins and select Website Settings.
  4. On the list of plug-ins, select Adobe Reader.
  5. Under When Visiting Other Websites, select Allow Always from the dropdown list.
  6. Select Done.

Allow pop-ups in Microsoft Edge:

  1. Open Microsoft Edge.
  2. In the address bar, enter edge://settings to see the browser settings.
  3. Go to the Cookies and site permissions tab.
  4. In the All permissions subsection, select Pop-ups and redirects.
  5. Deselect Block (recommended).

Download PDFs in Microsoft Edge:

  1. Open Microsoft Edge.
  2. In the address bar, enter edge://settings to see the browser settings.
  3. Go to the Cookies and site permissions tab.
  4. In the All permissions subsection, select PDF documents.
  5. Select Always download PDF files.

You might see a pop-up that the PDF reader has been disabled in Microsoft Edge. Select Download file to continue and download the PDF.