Enhanced interface
Troubleshoot automated transaction usage
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The following topic explains common problems that you might encounter when viewing automated transaction usage in Subscription usage.
Sage Intacct is invoicing me for more transactions than show in the Subscription usage report
Verify that you are running the subscription usage report for the same time period that's being invoiced. If you are being billed for more transactions than you see, ask your designated support user to call Sage Intacct customer support to open a case.
The number of transactions invoiced by Sage Intacct is less than what's shown in the Subscription usage report for the same time period
If you are being billed for a lower amount than you expect, the discrepancy will be resolved in a future invoice.
