Enhanced interface

Enable customer refunds

Before you begin

Before you enable customer refunds, you'll need to do the following to support the new transaction type:

Add a journal to use when recording customer refund transactions, if you do not already have one.
Add a document sequence for Sage Intacct to use when generating refund IDs. You'll need one for each entity and one to use at the top level.

Subscription	Accounts Receivable Administration
Regional availability	All regions
User type	Business user with admin privileges
Permissions	Administration Application subscriptions: List, View, Configure Users: List, View, and Edit
Restrictions	Customer refunds are not supported in transactions that use cash basis tax capture.

To start recording or processing customer refunds, first enable customer refunds in your Accounts Receivable configuration.

Ensure you're at the top level.
Go to Accounts Receivable > Setup > Configuration.

Or go to Company > Admin > Subscriptions, select Accounts Receivable, then select Configure.
Do one, or both, of the following:
- To record refunds that you've made outside of Intacct, and match them to existing AR entries, in the Customer refunds section select Record paid refunds.
- To allow users to process refunds within Intacct, select Process refund payments in Accounts Payable.
If you selected Process refund payments in Accounts Payable, select the offset general ledger account in which refund payments are processed.
Select the journal in which refund payments will be recorded, update the summary frequency for customer refunds, and select the document sequence to use when generating refund IDs.
Select Save.
Go to each entity and repeat the configuration setup.
Grant permissions to users.

As needed, grant Customer refunds: List, View, Add, Post, and Void permissions to users.

Learn how to assign role-based and user-based permissions.

You can set up your customers to create an auto-generated supplier, link to an existing supplier, or block refunds for a specific customer.

Go to Accounts Receivable > All > Customers.
Find the customer that you want to edit.
Select Edit at the end of the row.
On the Refunds tab, select Auto-generated supplier.

Intacct creates a new supplier that will be used for any refunds you process for that customer.

You can only delete this auto-generated supplier if no refunds have been processed for the customer.

Go to Accounts Receivable > All > Customers.
Find the customer that you want to edit.
Select Edit at the start of the row.
On the Refunds tab, select Auto-generated supplier.

Intacct creates a new supplier that will be used for any refunds you process for that customer.

You can only delete this auto-generated supplier if no refunds have been processed for the customer.

The next time you view the Refunds tab on the customer record, the Linked supplier box shows the name of the linked supplier.

Go to Accounts Receivable > All > Customers.
Find the customer that you want to edit.
Select Edit at the end of the row.
On the Refunds tab, in the Linked supplier dropdown list select the supplier that you want to use when processing refunds for that customer.

Go to Accounts Receivable > All > Customers.
Find the customer that you want to edit.
Select Edit at the start of the row.
On the Refunds tab, in the Linked supplier dropdown list select the supplier that you want to use when processing refunds for that customer.

Go to Accounts Receivable > All > Customers.
Find the customer that you want to block from receiving refunds.
Select Edit at the end of the row.
On the Refunds tab, select Block refunds for this customer.

You cannot select this option while there are any refunds in progress for that customer.

Go to Accounts Receivable > All > Customers.
Find the customer that you want to block from receiving refunds.
Select Edit at the start of the row.
On the Refunds tab, select Block refunds for this customer.

You cannot select this option while there are any refunds in progress for that customer.