Resubmit a bill that's been declined

You can edit a declined bill to make corrections and then resubmit it for approval. If the bill was declined because it’s a duplicate or not valid, you can delete it.

Do you need to edit a bill that you submitted, which has not yet been approved or declined? Learn how to Recall a submitted bill.

Option 1: Resubmit a declined bill

When a bill is declined for approval, it remains in the Bills list page. The status changes from Submitted to Declined.

Subscription

Accounts Payable configured for bill approvals.

User type

Business
Permissions

Bills: List, View, Edit
Restrictions

Bill approvals are only available for bills and recurring bills created in Accounts Payable. For transactions created in Purchasing, use Purchasing approvals.

Business users with appropriate permissions can edit some bill details during approval.

  1. Go to Accounts Payable > All > Bills.

  2. Find the declined bill that you want to resubmit.

  3. Select More actions > Edit at the end of the row.

  4. To see why the bill was declined, select the History tab and view any Comments that were provided in the approval history.

    Comments appear in the AP bill approval history section.

  5. Make your changes.
  6. Select Submit.

  1. Go to Accounts Payable > All > Bills.

  2. Select Edit next to the declined bill.

  3. To see why the bill was declined, select the History tab.

    Comments appear in the AP bill approval history section.

  4. Make your changes.
  5. Select Submit.

Option 2: Delete a declined bill

You can delete a declined bill and, optionally, create a new one to replace it. For example, you might want to delete a bill that's no longer needed or contains incorrect information that cannot be edited.

Subscription

Accounts Payable configured for bill approvals.

Configuration

If Accounts Payable is configured to Enable reversal of unpaid bills, you will not be able to delete the bill. Instead, reverse the bill.
User type

Business
Permissions

Bills: List, Delete

  1. Go to Accounts Payable > All > Bills.

  2. Find the bill that you want to delete.

  3. Select More actions > Delete at the end of the row.

    • If Accounts Payable is configured to Enable reversal of unpaid bills, you will not be able to delete the bill. Instead, reverse the bill.
    • You must have delete permission for bills.
    • In some regions, deleting transactions is not supported.
  4. Select Delete to confirm.

  1. Go to Accounts Payable > All > Bills.

  2. Select the Delete checkbox next to the declined bill.

    • If Accounts Payable is configured to Enable reversal of unpaid bills, you will not be able to delete the bill. Instead, reverse the bill.
    • You must have delete permission for bills.
    • In some regions, deleting transactions is not supported.
  3. Select Delete at the top of the page.