Write off unpaid invoices as bad debt

If your customer owes a positive balance but payment is not likely to be forthcoming, you can adjust their account to zero out the balance.

Subscription Accounts Receivable
Regional availability

All regions
User type

Business

Payment Approver
Permissions

Adjustments: List, View, Add, Edit, Post

Manage payments: List, View, Add
Previous step

Create an invoice—Accounts Receivable

  1. Create a credit memo for the unpaid amount.
  2. Apply the credit memo to the unpaid customer invoice.

The invoice and the adjustment will no longer display on your aging report.