Set up Vendor Payments powered by CSI FAQs

A control person is anyone the Organization states is the person that has significant daily operational controls. It can be the same person as the beneficial owner, but the information needs to be added to both fields.

Usually the primary contact is someone who oversees daily operations and the billing contact is typically an Accounts Payable specialist or clerk. Sometimes this may be the same person.

CSI doesn't pull a credit report for anyone listed on the application.

Your credit limit is based on the funds available in your bank.

Contact CSI for questions that you have while completing the CSI application.

Email: sageapp@corporatespending.com

Phone: 855-826-0274

If you have questions about setting up the service in Intacct, ask your designated support user to contact Sage Intacct customer support for assistance.

You can create a custom report based on the vendor's subscription status with the payment provider CSI. Save the report to view the subscription status of your vendors at any time.

You can refresh the subscription status for vendors from the Vendors list.

1. Go to Accounts Payable > All > Vendors.

2. Select the vendors to refresh the subscription status for.

3. Select Refresh CSI subscription status.

We'll contact CSI to get the latest subscription status. Check the vendor status custom report for updates to the vendor's subscription status.

1. When you set up a bank account that was set up at the entity level, CSI verifies the company information for that entity. This allows them to set up the entity as an organization so that you don't have to submit a separate application per entity.

1. You can set up the company information that appears on checks from the Check printing tab of the bank account that you use to pay with checks.

You can refresh the subscription status for a checking account from the account record after the initial 24 hours of enabling the account.

1. Go to Cash Management > All or Setup > Accounts > Checking.

2. Find the checking account to refresh the subscription status for.

3. Select More actions > View at the end of the row.

4. Select the Payment providers tab.

5. Select Refresh in the CSI section.

   This button only appears after the initial 24 hours of enabling the account.

1. Go to Cash Management > All or Setup > Accounts > Checking.

2. Find the checking account to refresh the subscription status for and select View next to it.
3. Select the Payment providers tab.

4. Select Refresh in the CSI section.

   This button only appears after the initial 24 hours of enabling the account.

Yes, we contact your vendors.

Before CSI starts their phone campaign, 2 things happen:

• Vendors that have ACH details in Sage Intacct are automatically set up for ACH payments. This process takes about 3 days while CSI conducts a penny test to validate the account.

• All vendors receive a self-enrollment e-mail from CSI. This e-mail contains a link to a questionnaire for the vendor to select which payment method CSI will use for future payments. Here the vendor can add their relevant details for virtual card payments or ACH. If a vendor adds ACH details, the account takes about 3 days to set up while CSI conducts a penny test to validate the account.

During the phone campaign, CSI calls the vendor to discuss available payment options. CSI will work with vendors to set up their preferred payment method.

Comment from CSI on Virtual Cards:

While we (CSI) pay almost 1 million vendors through virtual card today, we incorporate additional enrollment through a phone campaign. We confirm that the vendor does, in fact, accept virtual credit card payments from the Sage Intacct customer we are calling on behalf of (you). We obtain any terms of acceptance such as fees, max limits, etc., and the proper accounts receivables email address to deliver the virtual card to. If there are fees, loss of discount, or any other negative impacts to our client remitting payment through card, we will not enroll or pay that vendor with a card.

You cannot change or customize printed checks that CSI sends to vendors.

No, the transaction reference number is not printed on checks from CSI. You cannot change or customize the checks that CSI sends to vendors, including the information that appears in the check stub.

Ask your designated support user to contact Sage Intacct customer support for assistance.