Enhanced interface

Email delivery log—Order Entry

This list supports the enhanced lists interface. Learn more about using enhanced lists.

In Order Entry, you can send emails to customers from a transaction, from a transaction list, or from the Print or email documents page. The Email delivery log displays a list of emails sent from Order Entry within your company. You can view details about each email, verify whether an email was sent successfully, or resend an email from this page.

You can access the log from the following places:

The Order Entry menu to view all emails sent from Order Entry.
A transaction to see all emails sent from a particular transaction
A customer record to see all emails sent for a particular customer

Each log entry is a permanent record of the full message that was sent, exactly as it was sent, and contains a permanent record of the PDF that was attached to the email.

Sage Intacct has updated all companies to the enhanced email delivery service.

If your domain is not validated for this service, error logs for sent emails display in the standard Email delivery log.
If your domain is validated, error logs display in the New email delivery log.

Subscription	Order Entry Company
Regional availability	All regions
User type	Business Employee Project Manager Warehouse
Permissions	Company: Email delivery log: List, View

View all emails sent from Order Entry

Go to Order Entry > All > More > View email log.

OR

Go to Order Entry > All > More > New view email log.

The Email Delivery Log page appears and lists all emails sent from Order Entry.
Find the email log you want to view.
Select More actions > View at the end of the row.

The Email Detail page appears and displays the complete message and a link to the PDF attachment that was sent to the customer. Learn more about Email Detail page fields.

Go to Order Entry > All > More > View email log.

OR

Go to Order Entry > All > More > New view email log.

The Email Delivery Log page appears and lists all emails sent from Order Entry.
Find the email you want to view details of and select View next to it.

The Email Detail page appears and displays the complete message and a link to the PDF attachment that was sent to the customer. Learn more about Email Detail page fields.

View all emails sent from a transaction

Open an Order Entry transaction, select the History tab, and select the Email history or New email history link.

The Email Delivery Log page appears and lists all emails sent from this transaction.
Find the email you want to see details of.
Select More actions > View at the end of the row.

The Email Detail page appears and displays the complete message and a link to the PDF attachment that was sent to the customer. Learn more about Email Detail page fields.

Open an Order Entry transaction, select the History tab, and select the Email history or New email history link.

The Email Delivery Log page appears and lists all emails sent from this transaction.
Find the email you want to see details of and select View next to it.

The Email Detail page appears and displays the complete message and a link to the PDF attachment that was sent to the customer. Learn more about Email Detail page fields.

View all emails sent to a specific customer

Open the customer record and select the Email history or New email history link.

The Email Delivery Log page appears and lists all emails sent to this customer.
Find the email you want to see details of.
Select More actions > View at the end of the row.

The Email Detail page appears and displays the complete message and a link to the PDF attachment that was sent to the customer. Learn more about Email Detail page fields.

Open the customer record and select the Email history or New email history link.

The Email Delivery Log page appears and lists all emails sent to this customer.
Find the email you want to see details of and select View next to it.

The Email Detail page appears and displays the complete message and a link to the PDF attachment that was sent to the customer. Learn more about Email Detail page fields.

Troubleshoot incorrect email addresses

An email address is made up of a LocalPart, an @ symbol, and a DomainPart. For example, LocalPart@DomainPart.

LocalPart errors

If the LocalPart is incorrect or if the LocalPart record is inactive, the Email delivery log will show the email with a Status of Sent—it will not show an error or warning condition. Your company's mail delivery system will send a delivery failure notification to the email address identified as the Sender (or From or Reply to) email address. For example, this might happen if you sent an email to Mary.Macias@worldworks.com, but Mary Macias no longer works for World Works and the email address is no longer in use.

Use the delivery failure notification email to troubleshoot LocalPart errors.

If you need to resend the email, see Resending an email.

If you need to correct the contact email address, see Correcting email addresses.

If you are using a shared email address for the Sender address (for example, AccountsReceivable@pacficcomputers.com), regularly check that inbox or make sure to forward the address to a user who will be responsible for delivery failure notifications.

DomainPart errors

The Email delivery log will show a warning or an error if the DomainPart suffix (.com, .net, and so on) is invalid or if the DomainPart contains a domain that is not in the Domain Name System. For example, this might happen if you typed worldworksss.com instead of worldworks.com in the DomainPart. The status of an email with an incorrect DomainPart will be one of the following:

Warning: If there was at least one email address with a valid DomainPart, the Email delivery log will show a warning indicating that at least one email was sent.
Error: If there were no email addresses in the To, Cc, or Bcc fields with valid DomainParts, the Email delivery log will show an error indicating there were no valid recipients.

For both errors and warnings, the Email Detail page for the email will display the invalid email address(es).

Use the Email Detail page to troubleshoot DomainPart errors.

If you need to resend the email, see Resending an email.

If you need to correct the contact email address, see Correcting email addresses.

Resend an email

You can resend an email that has already been sent. The email will include the original message, PDF attachment, and any other supporting documents (if the email template was configured to include attachments). The Resend dialog box that appears displays the email addresses to which the email was originally sent in the To, Cc, and Bcc fields. You can change these fields to different addresses as desired.

To resend an email:

In the Email Detail page for the desired email, select Resend.
Edit the To, Cc, and Bcc fields as necessary and select OK.
The message, "The document has been scheduled for email delivery" appears.

Correct an email address

The majority of emails from Order Entry are sent to customers. When you initiate the send email function, the email addresses are typically pulled from contact records associated with a customer as specified in the selected email template. If an email address for a customer is incorrect, you can correct it in the Print or Email dialog box before sending the email, but you will also need to correct the email address in the source contact record to prevent potential issues in the future.

How do I know which contact record to update?

If you are using an email template, the template designer chose one or more of the following Contact email addresses for the defaults:

Contact Identifier	Location in Intacct
Primary contact email address	Customer Information page - Email address
Secondary contact email address	Customer Information page - Secondary email address
Bill-to email address	Customer Information page - Contact list tab - Bill-to contact
Ship-to email address	Customer Information page - Contact list tab - Ship-to contact
Secondary bill-to email address	Contact Information page for bill-to contact - Additional information tab - Secondary email address
Secondary ship-to email address	Contact Information page for ship-to contact - Additional information tab - Secondary email address

Open the applicable Customer Information or Contact Information page and correct the applicable email address.

Show me a troubleshooting example

Let's say you sent an email from a sales invoice for World Works, Inc. You did not change any of the default email addresses when you sent it.

To verify that the email was sent or to fix any problems, you complete these steps:

Go to Order Entry > All > More > View email log.

OR

Go to Order Entry > All > More > New view email log.

You see that the Status field indicates that there is a warning associated with the email.
Select the View link to open the Email Detail page for the email. In the Result detail field, you see that there is a problem with the DomainPart for the email address:
<rajgupta@WorldWorks.com> :Recipient address rejected: Domain not found
The DomainPart should be worldworks.com and not WorldWorks.com.
In the Customer field, you select the link to open the customer record for World Works.
The Customer Information page for World Works opens.
You check the Primary email address and Secondary email address fields on the Customer tab. The values in these fields do not have a problem.
You select the Contact list tab and find that the Ship-to contact is Raj Gupta.
In the Contact list section, you select Raj Gupta to open the contact record.
You select Edit, update the Primary email address to rajgupta@worldworks.com, and select Save.
To resend the email, take one of the following actions;
- Go back the Email detail page, select Resend, and change any incorrect email addresses in the To, CC, or Bcc fields. These fields still show the addresses to which the email was originally sent.
- Open the source transaction and select Print or email. Sage Intacct will use the updated address.

The customer is not receiving Sage Intacct emails

If your company has never sent emails from Sage Intacct and you are just now trying to send emails, verify that your Sage Intacct administrator has correctly configured the domain settings for your company.

Sage Intacct has updated all companies to the enhanced email delivery service.

If your domain is not validated for this service, error logs for sent emails will be in the standard Email delivery history.
If your domain is validated, error logs will be in the Enhanced email delivery history.

The most common reason that a customer doesn't receive an email is that the email was sent to an incorrect email address. See Troubleshoot an incorrect email address.

Depending on their IT infrastructure, your customer or vendor may need to white list emails that come from Sage Intacct. The following is an example of how the customer or vendor IT person can retrieve the applicable IP addresses to white list. The customer or vendor IT person can then configure their white list as applicable.

Run the following command at a Linux prompt (trailing period is intentional):

Copy

host -t any _spf.intacct.com.

The output looks similar to the following:

_spf.intacct.com has SPF record "v=spf1 ip4:216.35.11.64/26 ip4:64.41.147.64/26 ip4:65.74.175.0/27 ip4:216.55.46.192/26  ?all"
_spf.intacct.com descriptive text "v=spf1 ip4:216.35.11.64/26 ip4:64.41.147.64/26 ip4:65.74.175.0/27 ip4:216.55.46.192/26 ?all"

Field descriptions

The following tables describe each field in the Email Delivery Log and the Email Details page:

Email Delivery Log
Email Detail page

Email Delivery Log

Field	Description
Sent	The date/time that the email was sent.
Customer	The customer name. Select a link in this column to open the associated Customer Information page.
Document no.	The transaction ID. Select a link in this column to open the associated transaction.
Status	The status of the email will be one of the following: Sent: Emails with this status were delivered to at least one recipient. but other recipients may or may not have been reached. Error: Emails with this status weren't delivered to any recipients. Warning: Emails with this status were sent to at least one recipient, but other recipients couldn't be reached. The Email delivery log only captures errors when the domain name in the DomainPart of the email address does not exist in the DNS. Learn more in the Troubleshooting email addresses section.
Category	The type of transaction from which the email originated as defined by your company. For example for invoices, it could show Sales invoice - hardware, Sales invoice - services, and so on.
To	The email addresses to which the email was sent.
Sender	The email address defined as the Sender (or From or Reply-to) when the email was sent. It is not necessarily the email address of the logged in Intacct user who actually sent the email. The Sender email address can be a user's email address, a group email address, a generic company address, and so on.
Subject	The Subject as defined in the email template. For example,"<your company name> Confirmation document for Sales invoice <document #> ".

Email Detail page

Field	Description
Status	This field does not appear for emails with a status of Sent. This field displays one of the following: Error: Emails with this status weren't delivered to any recipients. Warning: Emails with this status were sent to at least one recipient, but other recipients couldn't be reached. The Email delivery log only captures errors when the domain name in the DomainPart of the email address does not exist in the DNS. Learn more in the Troubleshooting email addresses section.
Result	If Status = Warning, this field displays "SMTP email sent with warnings". If Status = Error, this field displays "SMTP failure to send (544 5.5.1 Error: no valid recipients]".
Result detail	The email errors that were encountered. Each email address that was rejected will be displayed in the Result details.
Customer	The customer associated with the transaction. Select this link to open the associated Customer Information page.
Category	The type of transaction from which the email originated as defined by your company. For example for invoices, it could show Sales invoice - hardware, Sales invoice - services, and so on.
Document date	The transaction date from the source transaction.
Document no.	The transaction identifier. Select this link to open the associated transaction.
Sent	The date/time the email was sent.
Sender	The email address defined as the Sender (or From or Reply-to) when the email was sent. It is not necessarily the email address of the logged in Intacct user who actually sent the email. The sender email address can be a user's email address, a group email address, a generic company address, and so on.
Template	The email template associated with the email. If this field is blank, then the email used a system-default hard-coded email message. Intacct strongly recommends that you use an email template. Learn more about email templates.
To	The email addresses to which the email was sent.
Cc	Any email addresses to which the email was carbon copied.
Bcc	Any email addresses to which the email was blind carbon copied.
Subject	The Subject as defined in the email template. For example,"<your company name> Confirmation document for Sales invoice <document #> ".
Message	The email message as defined in the email template.
Attachment	A link to the transaction PDF that was sent in the email. If the email template used was configured to include attachments, the links to any supporting documents appear here as well.