Record a customer refund
Create a record of refunds that you initiate outside of Sage Intacct and select the credits you refunded. When you post the refund, the credits that you selected are automatically posted as paid.
| Subscription |
Accounts Receivable |
|---|---|
| Regional availability |
All regions |
| User type |
Business |
| Permissions |
Customer refunds: List, View, Add, Post |
| Configuration | |
| Restrictions |
Customer refunds are not supported in transactions that use cash basis tax capture. |
- Go to Accounts Receivable > All > Payments and select Add (circle) next to Refunds.
- Select the Customer.
The list of Available credits updates to show credits that have balances available to refund.
- In Refund date, enter the date when you refunded the customer.
- Select the Bank.
- Optionally, change the Pay to contact, provide a Reference, or upload an Attachment.
- If your company has multi-curency transactions enabled, enter currency information.Intacct filters the list of credits to match the Credit currency you select.
- Select the credits to refund.
- Adjust the Refund amount for any credits that you are partially refunding.
- Select Post or Draft.
Posted refund: The credits you selected are immediately recorded as paid or partially paid, as applicable to the Refund amount.
Draft refund: Your work is saved. When you're ready, you can edit the refund further or post it.
