Reset a user's password (for admins)

If a user forgets their password, it can be reset by an administrator. The user then receives an email with a temporary password and a link to a page where they can create a new password.

If you reset a user's password but they are still locked out, you might have to unlock the user by changing the status of the user to Active.

For companies that use 2-step verification, users will be prompted to enter a verification code the next time they log in after a password reset.

  1. Go to Company > Admin > Users, roles, and groups and select Users.
  2. Find the user and select Edit.
  3. Confirm that the email address is up-to-date.
  4. Select Reset password.
  5. In the Verify your identity window, enter your admin user Password.
  6. Select Done and then save your changes to the user's record.
  1. Go to Company > Admin > Users, roles, and groups and select Users.
  2. Find the user that you want to edit.

  3. Select More actions > Edit at the end of the row.

  4. Confirm that the email address is up-to-date.
  5. Select Reset password.
  6. In the Verify your identity window, enter your admin user Password.
  7. Select Verify .

  8. Select Save.

Resetting a Web Services user's password is the same process as above, done on the Company > Admin > Users, roles, and groups > Web Services users page.

If you've tried to reset a user's password, but the user hasn't received the password reset email, try one of the following solutions:

  • Confirm the user's Email address is up to date. If it's not, update the user's record first.
  • Ask the user to check their junk and spam folders for the password reset email.

If none of these solutions work, your designated support user can contact Sage Intacct support.