Delete or void a bank file payment

The steps to delete or void a bank file supplier payment depend on whether the bank file is in a Pending or Confirmed state.

Delete a pending bank file payment

For pending bank file payments (payments you haven't confirmed to the GL), you can delete the entire bank payment file.

If a bank payment file has failed, you can drill down to see what the error was. Sometimes the error might occur only in one payment within the payment file. If so, you can correct the error, generate a new bank file, and upload it. Or, you can generate a new bank file, making sure to leave out the failed payment, and upload the bank payment file.

You can void a pending bank file payment by deleting it. The individual bank file payments will then go back to the Generate bank file page. If you already sent payments to the supplier, you'll need to contact your bank to alert them to void the payment on their side.

Subscription

Cash Management

Sage Cloud Services

Regional availability

Bank file payments are only available between banks that use the same currency in the following countries:

  • Australia
  • Canada
  • France
  • Ireland
  • South Africa
  • United Kingdom
  • United States
User type

  • Business

  • Employee

  • Project Manager
Permissions

Cash Management
Bank files: List, View, Manage, Export, Confirm, Delete
Restrictions

Bank file payments are only available between banks that use the same currency outside the US.

  1. Go to Cash Management > All > Payment files > Bank payment files.

  2. Find the bank payment file you want to void.

    The bank payment file must be in a pending state.

  3. To void the entire payment file, select Delete

    The individual bank payments return to the Generate bank payment files page. At a later time, you can select them again and regenerate the file..

  4. Optionally, you can void the entire payment request and reprocess the payment on the Pay AP supplier invoices page. (Go to Accounts Payable > All > Payments > Payment requests.)

Void a confirmed bank file payment

Voiding a bank file payment in a confirmed state is similar to how you would void a cheque. You can void a confirmed bank file payment from the Cheque Register report. You can then leave the payment in a voided state, or revise it and regenerate it in a new bank file.

You can void confirmed bank file payments in the Cheque Register. However, you'll need to contact your bank and let them know you need to void the payment. Bank file payments are posted after you confirm the bank file.

  1. Go to Cash Management > All > Reports > Registers > Cheque.

  2. In the Cheque Register, you can filter to find the payment you want to void, or select View to view all payments.
  3. Find the payment and select Void.
  4. You can then reprocess the payment on the Pay AP supplier invoices page where you can regenerate it in a new bank file.
  5. After you edit the AP supplier invoice, to regenerate the bank file go to Cash Management > All > Payment Files, and select Generate bank payment files.

Bank file payments are posted after you confirm the payment. To prevent having to void a confirmed payment (for example, you find out it can't be processed by your bank), send the bank file to your bank first and then confirm.