Validate DNS entries—Enhanced email delivery service

After you've added the DNS keys to your domain, you can use an external tool to validate that the DNS entries were entered correctly. This topic goes through an example of how to use the external tool to check your DNS keys.

The https://mxtoolbox.com/SuperTool.aspx DNS checker mentioned in this topic is an external tool and Sage Intacct does not maintain it. While we believe it can be a valuable resource for DNS validations, it is important to understand that Sage Intacct does not provide support for this tool.
Subscription Administration
Regional availability

All regions

User type Business user with admin privileges
Permissions Company info: View and Edit

To view your DNS keys:

  1. Go to Company > Setup > Company.

  2. Select the Security tab.

  3. Scroll down to Email sender domain settings.

  4. View the DNS key table.
    Entries in your DNS key table can look like the following:

A table that shows examples of the 6 DNS keys needed to configure DKIM.

Validate entry 1: the SPF key

Row 1 of the DNS key table is the SPF key. The format for the SPF key is:

<long-string-of characters>.YourDomain.com

  1. Go to https://mxtoolbox.com/SuperTool.aspx.

  2. In Intacct, copy the entry in the DNS key column for row 1 and paste it in the search field in MXToolBox.

  3. Select SPF Record Lookup from the dropdown menu and start the search.

If you entered the SPF key correctly, the results display a green alert box.

Validate entry 2 and 3: the DKIM keys

Row 2 and 3 of the DNS key table are the DKIM keys. The formats of DKIM keys are:

XYZ._domainkey.YourDomain.com
and
XYZ2._domainkey.YourDomain.com
To validate the second DKIM key, add a 2 after the first 3 characters of the DKIM key.

  1. Go to https://mxtoolbox.com/SuperTool.aspx.

  2. Enter your domain, followed by a colon, followed by the first 3 characters from the DNS key column in row 2. For example, if you have 1u5._domainkey.21st-century-cfo.com, you will enter 21st-century-cfo.com:1u5 in search.

  3. Select DKIM Lookup from the dropdown menu and start the search.

Repeat the steps to validate the DKIM key in row 3. Following the example in step 2, enter: 21st-century-cfo.com:1u52. Notice the 2 at the end of the entry.

If you entered the DKIM keys correctly, the results display a green alert box.

Validate entry 4 and 5: sender security from Intacct

Row 4 and 5 of the DNS key table are the sender security keys from Intacct. To check for healthy functionality, you only need to add one of these entries.

The format of the key is:

Row 4: YourDomain.com
Or
Row 5: intacct-mail-verify.YourDomain.com

  1. Go to https://mxtoolbox.com/SuperTool.aspx.

  2. Enter one of the following:

    1. YourDomain.com

    2. intacct-mail-verify.YourDomain.com

  3. Select TXT Lookup from the dropdown menu and start the search.

The results of a correctly entered security key will match the DNS values in row 4 and 5 of the DNS key table.

A table that displays rows of DNS keys, types, and values.

Validate entry 6: the standard email delivery system SPF key

Row 6 of the DNS key table is the SPF key for the standard email delivery system. The format of the key is:

YourDomain.com

  1. Go to https://mxtoolbox.com/SuperTool.aspx.

  2. Enter your domain, for example: YourDomain.com

  3. Select SPF Record Lookup from the dropdown menu and start the search.

If you entered the SPF key correctly, the results display a green alert box.