Enhanced interface

Troubleshoot a not valid contact

When posting transactions such as AP supplier invoices, AR sales invoices, or even timesheets, you may encounter an error due to an invalid contact. Use the table below to troubleshoot the error.

Problem	Solution
The contact related to the record is inactive.	Depending on the situation, you can either activate the contact—or, if the contact is supposed to be inactive, change the contact in the record. To activate the contact: Go to Company > Setup > Configuration > Contacts. Find the contact that you want to activate. Select More actions > Edit at the end of the row. On the Contact information tab, set the Status to Active. Select Save. Go to Company > Setup > Configuration > Contacts. Locate the appropriate contact on the list, and then select Edit next to it. On the Contact information tab, set the Status to Active. Select Save. To change the contact in a record: Find the record with a contact you want to change. For example, if you need to change the contact on an AP supplier invoice, go to Accounts Payable > All > AP supplier invoices Select More actions > Edit at the end of the row. Choose an active contact to replace the invalid contact. For example, if you edited an AP supplier invoice, you would replace the Pay-to or Return-to contact. Select Save. Go to the record. For example, if you need to change the contact on an AP supplier invoice, go to Accounts Payable > All > AP supplier invoices, and then select Edit next to the appropriate AP supplier invoice. Choose an active contact to replace the invalid contact. For example, if you edited an AP supplier invoice, you would replace the Pay-to or Return-to contact. Save your changes.
The Suggested contact name of the related contact record contains invalid characters.	Invalid characters in the Suggested contact name like double spaces and even # or % are not supported by contact records in Intacct. See Best practices for creating contacts for more information about supported characters. In these cases, your designated support user must contact Sage Intacct support to correct the Suggested contact name for you. You can also associate the record with a valid contact, depending on the needs of your business. To change the contact in a record: Find the record with a contact you want to change. For example, if you need to change the contact on an AP supplier invoice, go to Accounts Payable > All > AP supplier invoices Select More actions > Edit at the end of the row. Choose an active contact to replace the invalid contact. For example, if you edited an AP supplier invoice, you would replace the Pay-to or Return-to contact. Select Save. Go to the record. For example, if you need to change the contact on an AP supplier invoice, go to Accounts Payable > All > AP supplier invoices, and then select Edit next to the appropriate AP supplier invoice. Choose an active contact to replace the invalid contact. For example, if you edited an AP supplier invoice, you would replace the Pay-to or Return-to contact. Save your changes.

Problem

Solution

The contact related to the record is inactive.

Depending on the situation, you can either activate the contact—or, if the contact is supposed to be inactive, change the contact in the record.

To activate the contact:

Go to Company > Setup > Configuration > Contacts.
Find the contact that you want to activate.
Select More actions > Edit at the end of the row.
On the Contact information tab, set the Status to Active.
Select Save.

Go to Company > Setup > Configuration > Contacts.
Locate the appropriate contact on the list, and then select Edit next to it.
On the Contact information tab, set the Status to Active.
Select Save.

To change the contact in a record:

Find the record with a contact you want to change.

For example, if you need to change the contact on an AP supplier invoice, go to Accounts Payable > All > AP supplier invoices
Select More actions > Edit at the end of the row.
Choose an active contact to replace the invalid contact.

For example, if you edited an AP supplier invoice, you would replace the Pay-to or Return-to contact.
Select Save.

Go to the record.

For example, if you need to change the contact on an AP supplier invoice, go to Accounts Payable > All > AP supplier invoices, and then select Edit next to the appropriate AP supplier invoice.
Choose an active contact to replace the invalid contact.

For example, if you edited an AP supplier invoice, you would replace the Pay-to or Return-to contact.
Save your changes.

The Suggested contact name of the related contact record contains invalid characters.

Invalid characters in the Suggested contact name like double spaces and even # or % are not supported by contact records in Intacct. See Best practices for creating contacts for more information about supported characters.

In these cases, your designated support user must contact Sage Intacct support to correct the Suggested contact name for you. You can also associate the record with a valid contact, depending on the needs of your business.

To change the contact in a record:

Find the record with a contact you want to change.

For example, if you need to change the contact on an AP supplier invoice, go to Accounts Payable > All > AP supplier invoices
Select More actions > Edit at the end of the row.
Choose an active contact to replace the invalid contact.

For example, if you edited an AP supplier invoice, you would replace the Pay-to or Return-to contact.
Select Save.

Go to the record.

For example, if you need to change the contact on an AP supplier invoice, go to Accounts Payable > All > AP supplier invoices, and then select Edit next to the appropriate AP supplier invoice.
Choose an active contact to replace the invalid contact.

For example, if you edited an AP supplier invoice, you would replace the Pay-to or Return-to contact.
Save your changes.