Allow Intacct Customer Support to access your company
The system automatically creates a "Support" type external authorization and associated "intacct" external user in every company. If you need help from Intacct customer support, they will tell you to change the Expiration date of the "Customer Support" external authorization record to a date in the future so that they can access your company. When they are finished, they may tell you to set the Expiration date to a past date to prevent further access until needed.
| Subscription |
Administration |
|---|---|
| Regional availability |
All regions |
| User type |
Business user with admin privileges |
| Permissions |
External authorizations: List, View, and Edit |
- Go to Company, My practice, or Console and select External authorizations.
The External authorizations list appears.
-
Select Edit next to the "Customer support" record.
The External authorization information page appears.
- In the Expiration date field, use the calendar tool to select the date on which the authorization should expire.
The "intacct" external user will not be able to access your company after this date.
- Ensure the Access field is set to "Enabled".
- Select Save.
- Go to Company, My practice, or Console and select External users.
- Select Edit next to the "intacct" user.
- Under Admin privileges, select Full.
- Select Save.
