User access report

The User access report (Access log) lists all users who attempted to access your company, including those currently logged in.

Generally, only administrators have permission to view the User access report. By default, the User access report lists all logins, by all users, for all time. However, you can reduce this list by filtering by time, including the time of day, and by user.

Timestamps in the access report are based on the users' GMT timezone setting. If a user does not have a time zone specified, the timestamp defaults to the company's time zone setting.

To view this report, go to Company > Admin > History and reports > User access report.

Subscription Administration
User type Business
Permissions Access log: Run

About the report

The User access report is organized first by user, and then by login date and time. The report shows how long the user was logged in and how the user logged out along with the user's IP address.

If you have set up single sign-on (SSO) access for your company, the access report also lists any failed SSO login attempts with the Login result "Invalid Single Sign-On Access." For more information about SSO troubleshooting, including a list of error codes and resolutions, see Troubleshoot SSO.

Run the report

  1. Go to Company > Admin > History and reports > User access report.

  2. Select View to run the report with the default settings, or use the options and filters to customize the report.

    For example, you might want to change the time period for the report to show only login attempts during a certain date range.

Use trial-and-error to get the precise results you want. Fill in the desired boxes, and select View to see the report in your browser. After viewing the results, to refine the report further select Customize. You’re returned to the report setup page. Repeat this process until you're satisfied. For complex financial reports you plan to run regularly, select a reporting period and save the report when you are finished setting it up. The next time you are ready to run the report, change only the As of date before running the report. (This is the dropdown text)

Customize the report

Set the time period

Create your own reporting period using the Start date and End date boxes.

  1. Enter a Start date, an End date, or both.
  2. Select the down arrow in the Start time dropdown lists and select the hour, minute, and seconds from which to start the audit on the specified start date.
  3. Select the down arrow in the End time dropdown lists and select the hour, minute, and seconds at which to end the audit on the specified end date.

The following table describes each item in the Time period section of this report settings page:

Time period box Notes

Start date, End date

Leave the Start date blank to include all information from the earliest date you entered data into your company up to and including the end date. Leave the End date blank to include all information from the start date up to today.

Prompt on run

Select this checkbox to require you (or anyone using this report) to enter a time period before it will run the report.

Start time, End time

Leave the Start time blank to include all information from the earliest time of your company data up to and including the end time. Leave the End time blank to include all information from the start time up to the current time.

Filter for a specific user

  • Select the down arrow on the User ID dropdown list, and then select the user ID. The search results return only the access times and activities of the selected user. To search on all users, do not select anyone on this list.
  • Impersonator is a retired field that is no longer used.

Format the report

Use this section to specify the sort order and to change the page layout of the report.

  1. To sort the report results, select the Sort by dropdown, and then select the category to sort by.
  2. To change the page layout, select the Page orientation dropdown, and then select either Portrait or Landscape.

The following table describes each item in the Format section of this report settings page:

Format box Notes

Sort by

Date and time is the default.

Page orientation

 Landscape is the default layout.

Landscape: Display or print the report pages horizontally.

Portrait: Display or print the report pages vertically.

Add titles and a footer

Titles, subtitles, and footers apply only to the print versions of this report. Export to Excel or CSV, or select Print for a PDF version.

  1. Enter the title in the Report title 1 box.

    • This title displays in large type at the top of the page, directly under your company name.
    • You can enter over any default name that the system might have automatically supplied in this box.

  2. Enter the subtitle in the Report title 2 box.

    This subtitle displays in smaller type, directly beneath the main title.

  3. Enter the footer text in the Footer text box. Footer text displays at the bottom center of the report.

You can use up to 80 characters, including spaces, in each title and subtitle, and footer.

When outputting to PDF, Standard reports automatically include the Created on timestamp and page number at the bottom of the page.

Field descriptions

The default User access report consists of the following columns:

Report column heading Description

User ID

The ID associated with the user

Username

The name of the user

Login time

The date and time at which the user logged into the company

Login result

Whether the login was successful or unsuccessful

Logout time

The date and time at which the user logged out of the company

Activity

How much time the user spent actively using applications

Logout type

The reason the user was logged out

Source IP

The IP address from which the user logged in and out

Description

For failed single sign-on (SSO) logins only, provides a description of the error. See Troubleshoot SSO for information on error codes and possible solutions

Impersonator

A retired field that is no longer used