IVE troubleshooting tips and tricks

This topic explores some common issues and their solutions for Interactive Visual Explorer.

Subscription Interactive Visual Explorer
Regional availability

All regions
User type

Business, Project Manager, and Warehouse
Permissions
  • Platform Services: Run, List, View, Add, Edit, Delete for Interactive Visual Explorer
  • Permissions for the data the visual board contains

Interactive Visual Explorer might time out sooner than your company timeout settings. This is because the IVE default timeout is 1 hour. Make sure to frequently save your visual board.

When you make multiple changes to a visual board, the cache increases. If the cache fills up and is unable to accept any more changes, you receive an error. You can avoid this by frequently saving your visual board.

If you are working on a visual board at the same time the data from the reporting area is also being updated, the data in your open visual board does not refresh. To refresh the data, on the canvas menu select Refresh Data. This ensures that you see the most up-to-date data.

Report names should be unique between ICRW and IVE. If you create an IVE visual board with the same name as an ICRW report, you receive a notification that the report name already exists in ICRW. Enter a new name that does not exist in ICRW.

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