Accounts Payable

Smarter email capabilities for AP Automation

Last release we added a new email domain that provides an enhanced email experience. The new email domain supports highly requested features such as auto-forwarding rules, more file formats, and additional notification capabilities when documents do not get processed.

In February 2026 all companies will move automatically to the new email domain for AP Automation. Opt in to take advantage of the smarter email capabilities now and get a head start.

Key benefits

With smarter email capabilities, you'll get the following benefits:

  • Auto-forwarding rules: Save time with auto-forwarding rules, so you do not have to forward each email to your automation email manually.

  • Email copy capabilities for bounce back notifications: Get notified when automated transaction documents bounce back to the original sender. This helps you stay on top of incoming transactions and proactively communicate with suppliers when documents do not get processed.

  • New file formats:
    • Attachments that are in the email body can now be extracted for processing.
    • Transactions can now be read even when they're in the email body as text, not just when added as an attachment.
    • iPhone images in the HEIC file format are now supported.

      This format is not supported for split view, but you can download the attachment to compare transaction details.

Action required

  1. Go to Accounts Payable > Setup > Configuration and find the AP supplier invoice automation settings section.

  2. Select Configure next to Email services.

  3. Select Send to the following address.

  4. Enter the email address to which you want to send notifications when email documents bounce back.

  5. Select Save.

Intacct sends a copy of any bounce-back notifications to this email address as soon as your AP Automation email addresses end in @ai.sage.com

Get smarter email capabilities now

After you're on the new email address domain, your email addresses change from @sagemail.com to @ai.sage.com.

To see your automation email addresses, do the following:

  1. Go to Accounts Payable > Setup > Configuration and find the AP supplier invoice automation settings section.

  2. Select Configure next to Email services.

If your company already uses AP Automation

You can opt in to this new email service now.

  1. Log a support case to opt in to smarter email capabilities for AP Automation.

  2. After Support confirms that your automation email domain has been switched, go to Accounts Payable > Setup > Configuration to see your new email addresses.

  3. Communicate with any suppliers who send their AR sales invoices directly to your automation email address that you have a new email address.

After your email address changes, you cannot switch back to the previous automation email address.

Documents that are sent to the previous email address will still be processed for a period of time. Email senders will be notified that the email address has expired with information on where to send future documents.

If your company is new to AP Automation

All companies that subscribe to AP Automation after May 2025 are automatically set up on this new email service. There are no additional steps that you need to take. Your email address domain is @ai.sage.com.

Permissions and other requirements

Subscription

Accounts Payable

AP Automation
Regional availability

All regions
User type Business
Permissions

Accounts Payable

  • AP supplier invoices: List, View, Add, Edit
Configuration

Contact your Account Manager or Channel Executive to start using AP Automation