accounts payable

Streamline customer refund processing in Accounts Payable

Suppliers and AP supplier invoices created from customer refunds can now follow standard Accounts Payable supplier and AP supplier invoice approval workflows. You can also more easily identify and process customer refund payments using new filtering and visibility options in Pay AP supplier invoices.

If approval review is not required, you can configure customer refund suppliers and AP supplier invoices to skip approvals.

Key benefits

• Apply approval controls: Include customer refund suppliers and AP supplier invoices in standard approval workflows.

• Reduce unnecessary approval steps: Allow suppliers and AP supplier invoices related to customer refunds to skip approvals when review is not required.

• Identify customer refund transactions more easily: Filter and sort customer refund AP supplier invoices and payments on the Pay AP supplier invoices and Print cheques pages to streamline payment processing.

Good to know

Approvals

• You can configure customer refund suppliers and AP supplier invoices to skip supplier and AP supplier invoice approval workflows.

• Approval skip settings apply only to suppliers created through customer refunds. Linked suppliers continue to follow standard approval workflows.

• Payment approvals still apply and cannot be skipped.

Processing

• Customer refund suppliers and AP supplier invoices continue to follow standard Accounts Payable validation and payment processing requirements.

• AP supplier invoices generated from customer refunds cannot be recalled or edited in ways that change financial values after processing.

Permissions and other requirements

Subscription	Accounts Payable Accounts Receivable
Regional availability	All regions
User type	Set up AP supplier invoice and supplier approvals Business user with admin privileges Create and process AP supplier invoices created from customer refunds Business Employee
Permissions	Set up AP supplier invoice and supplier approvals Administration Application subscriptions: List, View Process AP supplier invoices created from customer refunds Accounts Payable Pay AP supplier invoices: Run
Configuration	To skip approvals for suppliers and AP supplier invoices created from customer refunds, enable the following options in Accounts Payable: Skip AP supplier invoice approval for AP supplier invoices created from customer refunds Skip supplier approval for suppliers created from customer refunds
Restrictions	Customer refunds are not supported in transactions that use cash basis tax capture.