Cannot find AP purchase invoices to pay

On the Pay AP purchase invoices page, you might receive a message that no AP purchase invoices were found or you might not see the AP purchase invoices you expected. The following table describes possible reasons for AP purchase invoices not showing up on the Pay AP purchase invoices page.

Unless you configured Accounts Payable to display all ready-to-pay AP purchase invoices, apply a filter to load AP purchase invoices. Make sure the filter results in less than 1000 AP purchase invoices. If more than 1000 AP purchase invoices fit the filter criteria, process payments for some of the AP purchase invoices that appear, then run the filter again to get a fresh batch.

When viewing the Pay AP purchase invoices page from the entity level, the list only displays AP purchase invoices created at the entity level. To include AP purchase invoices created at the top level that are tagged to your entity, create a Filter set that includes the Show top-level transactions option.

Learn more about creating filters for multi-entity companies.

  1. On the Pay AP purchase invoices page, select the Filter by dropdown and select Add a filter set.
  2. Add a Name for your filter.
  3. Select the Show top-level transactions checkbox.
  4. Select Save.

AP purchase invoices that you create at the entity level are not visible at the top level in Pay AP purchase invoices. To pay these AP purchase invoices, slide into the entity.

Review and change any fields on the Pay AP purchase invoices page:

  1. Go to Accounts Payable > All > Pay AP purchase invoices.
  2. Check fields for blank spaces, change values that may be excluding AP purchase invoices from being found (such as date ranges), and select View.
  3. Repeat Step 2 until you are satisfied that you've found the AP purchase invoices you want to pay.

When you have a default filter, the filter is applied every time you select Pay AP purchase invoices. You can tell that you have a default filter when you load the page. If the Filter by dropdown shows the name of the filter without you needing to select it, it is set as a default.

To change the filter to no longer load by default:

  1. On the Pay AP purchase invoices page, select Edit filters.

    The Advanced filters page appears.

  2. Deselect the Default filter checkbox.
  3. Select Save.

    You are returned to Pay AP purchase invoices.

  4. Select Clear filter to update the list of AP purchase invoices.

Verify whether payments have been stopped and, if appropriate, restart payments:

  1. Go to Accounts Payable > All > Suppliers.
  2. Select Edit for the desired supplier.
  3. Deselect the Do not pay checkbox.

Learn more about editing suppliers.

An AP purchase invoice that has a state of Selected does not appear in the Pay AP purchase invoices list because you already included it in a payment request. The AP purchase invoice is either pending approval or the payment process is not yet complete.

If the AP purchase invoice was selected in error, cancel the associated payment request. After it is canceled, you can select the AP purchase invoice again on Pay AP purchase invoices.

Learn more AP purchase invoice states.

Verify whether an AP purchase invoice is on hold and, if appropriate, take it off hold:

  1. Go to Accounts Payable > All > AP purchase invoices.
  2. Select Edit for the AP purchase invoices in question.
    Learn how to find AP purchase invoices on hold.
  3. Deselect the Place this AP purchase invoice on hold checkbox.

Learn more about editing AP purchase invoices.

If you don't want to entirely disable the release to pay functionality, reconfigure Accounts Payable so that unreleased items and AP purchase invoices are displayed on the Pay AP purchase invoices page. You can then pay these items even though they weren't specifically released for payment.

To reconfigure the release to pay options for Accounts Payable:

  1. Go to Accounts Payable > Setup > Configuration.
  2. For the Release to pay option in the Enable functionality section, select Enable and show all, including items yet to be released for payment.

When you set your search criteria on the Select AP purchase invoices to pay page, make sure that the Show released AP purchase invoice line items only checkbox is deselected.

Learn more about releasing specific line items for payment.

Ensure that the default payment method is properly configured:

  1. Go to Accounts Payable > Setup > Configuration.
  2. In the Defaults section, verify Payment method.

Learn more about configuring Accounts Payable.