2-step verification trusted devices not remembered

If you're repeatedly being asked for a verification code and your trusted device is not being remembered, try the solutions below.

Trusted devices are devices like a laptop or mobile phone where you can save your login information to log in automatically without needing to enter your username, password, or a verification code.

I have to enter a code even after identifying a trusted device

There are two main reasons why your trusted device is not being remembered:

  • Your company do not allow for Trusted devices. This means that you are required to enter a verification code you receive via a mobile app. You cannot skip this process by identifying trusted devices.
  • There's an issue with your browser settings.

Changing your browser settings:

Your browser might be configured to clear your cache and cookies automatically after you close your browser window.

To change your cookies setting so your trusted device is remembered:

In Firefox:

  1. Select the icon ( "" ) at the top right corner of the browser window.
  2. Go to Options and go to the Privacy tab.
  3. In the History section, select Use custom settings for history from the dropdown.
  4. Select the Accept cookies from sites checkbox, and choose to Keep until they expire.
  5. Close out of the window.

In Chrome:

  1. Select the icon ( "" ) at the top right corner of the browser window.
  2. Select Settings.
  3. Select Privacy and security.
  4. Select Cookies and other site data.
  5. Deselect Clear cookies and site data when you close all windows.
  6. Close out of the window.

In Microsoft Edge:

  1. Select the icon ( "" ) at the top right corner of the browser window.
  2. Select Settings.
  3. Select Privacy, search, and services.
  4. In the Clear browsing data section, select Choose what to clear every time you close the browser.
  5. Deselect Cookies and other site data.
  6. Close out of the window.