Enhanced interface

Cannot log in

Users can reset their own password using Forgot your password? on the login page. Other issues can be resolved by an administrator.

Forgotten password

If a user forgets their password, they can do either of the following:

Select Forgot your password? on the login page.
Ask an administrator to reset the password.

For companies using 2-step verification, after you reset this user's password, they will be prompted to enter a verification code the next time they log in.

User locked out due to failed login attempts

If a user is locked out of Sage Intacct for exceeding the maximum number of login attempts, Intacct sends an email to the user. An administrator can unlock the user and reset their password.

Known username and password, but still cannot log in

The user might be trying to access your company from a different location than they've previously used.

If you are an administrator:

Verify whether your company has Enforce IP address filters turned on. To do this, go to the Security tab of the Company Information page.
If necessary, add the user's IP address.
- Ask the user for their IP address. There are several online tools for finding a device's IP address. We provided one at https://www.intacct.com/info.
- Add the user's IP address to the list of known IP addresses. Learn more about editing company information to add known IP addresses.

2-step verification code not received

If a user did not receive their verification code, an administrator can reset their verification method. The next time they log in, they will be prompted to set up 2-step verification again.

Learn more about not receiving a code.

The most secure way to receive a verification code is to use an authenticator app. This is an app that you can get for free on your smartphone, which automatically generates a code every few seconds. Just enter the code that appears in your app at login.