Considerations when adding new users

Creating a new user could exceed your user count. If you create a user that exceeds your contracted user count, you’ll be charged for additional users for the remainder of your subscription.

You can avoid additional charges by deactivating users who no longer use Sage Intacct before adding new users.

• If you're replacing an existing user, first deactivate the user being replaced. The new user requires a unique user ID.

• If you're creating a user who is also an employee, customer, or supplier, add them to the Customers, Suppliers, or Employees list first, then add them as a user.

View current user count

Sage Intacct offers insights into your usage metrics. Every administrator of Intacct can view these metrics. One of the metrics offered is the current user count.

1. Go to Company > Admin > Usage metrics > Usage insights

2. Select the Overview tab.

   1. View the User count graph to see how your user count has changed over time.

   2. View the Current user count list to see all current users broken down by user type.

If you’re unsure about your user count, contact your account manager.