Administration reports
Related information
Related topics
It can be helpful to have reports that provide insight into the administrative aspects of the company, for example, reports on users, auditing and permissions.
Use a combination of standard and custom reports to track what's going on with users and groups.
- Access log
- Email delivery log
- Audit log (remember logs have new names)
- Audit trail
- Advanced audit trail
- Queue administration
- API usage detail
One of the most important areas when troubleshooting what users see regarding reports is to make sure that users have the right permissions to see the reports. Users might need not only reports permissions, but permissions to see the data in the area that the report shows. For example, you might have permissions to see a report about sales, but only for certain regions or representatives.
For more information, see effective permissions and roles.
Most of the reports and logs here require admin access.
Audit reports
| Report | Description |
|---|---|
| Audit Trail |
You can create a custom report using the Audit History data source. You can run a report showing all the changes in your company, which you can then sort by time, user, or object that was changed. |
| Audit trail for permissions changes |
Enables you to view and track changes to user permissions. This custom report is created using the Custom Reports wizard. You need admin permissions to create and run this report. |
User and permissions reports
| Report | Description |
|---|---|
| Permissions and roles report for a single user | See all of a user's effective permissions in this consolidated view, This custom report shows all of a user's permissions across your company. |
| User permissions | Custom user permissions reports enable you to analyze user permissions. Examples of these types of reports show permissions across the company, for specific users, or help track how permissions for users have changed. |
| User group hierarchy |
Display the group name, members, their roles, and the hierarchical relationship of those members. |
Other administrator reports
| Report | Description |
|---|---|
| Access log | View all users who attempted to access your company, including those currently logged in. |
| Email delivery log | Check sent emails to see if there were errors. This log shows a list of emails that failed to be sent to one or more recipients, with the ability to drill down to the details |
