Cannot pay an AP purchase invoice from the AP purchase invoices page

Did you try to pay an AP purchase invoice from the AP purchase invoices list or the AP purchase invoice detail page and get an error message? Here are some things to know about how paying an AP purchase invoice works when initiated from the AP purchase invoices list or the AP purchase invoice detail page:

• The AP purchase invoice needs to be fully available for payment.

  This means that it cannot be on hold. If you use Release to pay, all line items must be released for payment.

• The defaults that you normally have set for the Pay AP purchase invoices page must apply to this AP purchase invoice, for it to be processed outside of Pay AP purchase invoices.

  Your default Pay AP purchase invoices filter and default Payment method are applied automatically. If these settings result in the AP purchase invoice not appearing for payment, you must go to Pay AP purchase invoices where you can select a different filter or Payment method. For example, if your default payment method is set to ACH/Bank file and you’re paying an AP purchase invoice from a supplier who is not set up for bank file payments, the AP purchase invoice will not show up in the payment popup.

• You need to pay the AP purchase invoice where you created it.

  For example, if you created the AP purchase invoice at the entity level, you can pay the AP purchase invoice from the AP purchase invoices list in that entity only. To pay it from the top level, do so from Pay AP purchase invoices, if top-level payment is supported in your configuration.

Resolving payment failures

Problem	Solution
AP purchase invoice was not created at the same level.	Slide into the entity where the AP purchase invoice was created and pay the AP purchase invoice there.
AP purchase invoice is on hold.	Remove the hold before paying the AP purchase invoice.
One or more line items are not released for payment.	Pay the AP purchase invoice after all line items are released, or pay the AP purchase invoice from the Pay AP purchase invoices page where you can pay a portion of the AP purchase invoice.
Supplier is not set up for your default payment method. For example, ACH or bank file, or cheque delivery.	Pay the AP purchase invoice from the Pay AP purchase invoices page and select a different payment method. When you select a payment method that requires supplier set up, only AP purchase invoices from suppliers configured for that payment method appear in the list.
Your default Pay AP purchase invoices filter excludes this AP purchase invoice.	Pay the AP purchase invoice from the Pay AP purchase invoices page and select a different filter to load AP purchase invoices.