Cannot pay a bill from the Bills page

Did you try to pay a bill from the Bills list or the bill detail page and get an error message? Here are some things to know about how paying a bill works when initiated from the Bills list or the bill detail page:

• The bill needs to be fully available for payment.

  This means that it cannot be on hold. If you use Release to pay, all line items must be released for payment.

• The defaults that you normally have set for the Pay bills page must apply to this bill, for it to be processed outside of Pay bills.

  Your default Pay bills filter and default Payment method are applied automatically. If these settings result in the bill not appearing for payment, you must go to Pay bills where you can select a different filter or Payment method. For example, if your default payment method is set to ACH/Bank file and you’re paying a bill from a vendor who is not set up for bank file payments, the bill will not show up in the payment popup.

• You need to pay the bill where you created it.

  For example, if you created the bill at the entity level, you can pay the bill from the Bills list in that entity only. To pay it from the top level, do so from Pay bills, if top-level payment is supported in your configuration.

Resolving payment failures

Problem	Solution
Bill was not created at the same level.	Slide into the entity where the bill was created and pay the bill there.
Bill is on hold.	Remove the hold before paying the bill.
One or more line items are not released for payment.	Pay the bill after all line items are released, or pay the bill from the Pay bills page where you can pay a portion of the bill.
Vendor is not set up for your default payment method. For example, ACH or bank file, or check delivery.	Pay the bill from the Pay bills page and select a different payment method. When you select a payment method that requires vendor set up, only bills from vendors configured for that payment method appear in the list.
Your default Pay bills filter excludes this bill.	Pay the bill from the Pay bills page and select a different filter to load bills.