Cannot pay bills from the Vendors list

Did you try to pay a bill from the Vendors list and get an error message? This can happen either when no transactions can be found to pay or when all available bills require action before they are payable.

No transactions are available to pay

If Intacct cannot find any bills to pay using the default settings and you know there are open bills for this vendor, you need to go to the Pay bills page to make payment. On that page, you'll need to change a default setting to load the bills.

Conditions when you cannot load any bills to pay

Problem	Solution	Example
Vendor not set up for the default payment method	Go to Pay bills and select a different Payment method.	You select Bank file as the default payment method for Pay bills, but not all vendors are set up for bank file payments. Because this payment method requires vendor setup, the bills aren't available for payment.
A default advanced filter excludes all open bills	Go to Pay bills and clear the filter or select a different one.	You created an advanced Pay bills filter that filters for the Vendor type Wholesale and made that filter the default. When you select Pay for a vendor that has a different type, Intacct applies your default filter and cannot find matching bills.
Bill currency does not match the default currency	Go to Pay bills and select the Bill currency and corresponding Bank.	You are paying from the Vendors list at the entity level, where your base currency is USD. The vendor you want to pay submits bills exclusively in CAD. Intacct uses the base currency as the bill currency and cannot find any open bills.
No open bills with positive amounts	Wait until you have a new bill before you try to apply credits. Or, record a vendor refund.	To make a payment or apply credits, you need an open bill with a positive amount. Intacct has no bills to load when the only bills are negative or when you have credits but no bills.

Additional action required before you can pay the bill

If you are unable to pay a specific bill from the Vendors list, it might be that the bill is not in a payable state. The following issues can prevent you from paying a bill:

Conditions when you cannot pay a bill from the Vendors list

Problem	Solution
Bill is on hold	Remove the hold before paying.
Bill is not released for payment (when Release to pay is enabled)	Release the bill to make it payable.
Bill is in Selected state	Complete the payment process. For example, approve the payment request or print and confirm the check. Learn about selected bills.
Bill was created at the entity level and you are at the top level	Slide into the entity to pay.
No bills for credit card transactions	Create a charge payoff in Cash Management for the transactions you want to pay