Enhanced interface

Cancel a payment request (Deselect bills to pay)

Say you initiated payment on one or more bills, then discovered a problem with the payment. Maybe you need to change the payment method or withhold payment to the vendor. In these cases, the first step to resolving the problem is to cancel the payment request.

Canceling a payment request reverts the associated bills to the Posted state. The bills are then available for selection on the Pay bills page. After it is canceled, you can recreate the payment request with corrected information, place the bill on hold to prevent payment, or make corrections to the bill itself.

In some situations, canceling the payment request is not the right solution. If the payment has already been completed, you need to void the posted payment. If you want to cancel payment for a bill that is included in the payment for other bills, edit the payment request to remove it.

Cancel a payment request that has no associated payment

If you already voided the payment associated with a payment request, or if the payment status is Draft, you can cancel the payment from the Payment requests list.

Subscription	Accounts Payable
User type	Business
Permissions	Payment requests: List, Delete

Go to the entity where you created the payment request.

If you created the payment request at the top level, go to the top level.
Go to Accounts Payable > All > Payments > Payment requests.
Find the payment request that you want to remove from the payment process.
Select More actions > Cancel request at the end of the row.

To cancel multiple payment requests, select the check boxes for payment requests you want to remove, and then select Cancel request.
If you do not see the Cancel request
To see the Cancel request option, make sure the following conditions are met.
- You are viewing the payment address in the entity where it was created.
- You have the necessary permissions.
Payment requests with a Payment status of Draft are either bills that are in the Outbox or they are AP advances saved as drafts.
Select Delete to confirm.

Go to the entity where you created the payment request.

If you created the payment request at the top level, go to the top level.
Go to Accounts Payable > All > Payments > Payment requests.
Select Cancel request next to the payment request that you want to remove from the payment process.

To cancel multiple payment requests, select the check boxes for payment requests you want to remove, and then select Cancel request.
If you do not see the Cancel request
To see the Cancel request option, make sure the following conditions are met.
- You are viewing the payment address in the entity where it was created.
- You have the necessary permissions.
Payment requests with a Payment status of Draft are either bills that are in the Outbox or AP advances saved as drafts.
Select OK to confirm your action.

Cancel a payment request associated with an unconfirmed check

If the Payment status is Delivered for a check payment, this means that you printed the check but did not confirm it. The check does not appear on the check register because it has not yet post it.

You need to void the check from the Print Checks page before you can cancel the payment request.

Subscription

Accounts Payable

User type

Business

Permissions

Print checks: Run

Payment requests: List, Delete

Go to Accounts Payable > All > Checks > Print checks.
To view checks for payment requests that you created, leave the Select check view option set to My checks.

Select All to view all checks available for printing.
Select the Checking Account.
If you don't see the check
If you created the payment at the entity level, make sure that you are in the same entity.

To view entity level checks from the top level:
1. Select More filters...
2. Select Show entity level checks.
3. Select Apply filters.
Checks printed at the top level can only be confirmed or voided from the top level.
Next to the unconfirmed check, select Confirm or void.
Select Void at the top of the page.

The check remains on the page as an unprinted check.
Go to Accounts Payable > All > Payments > Payment requests.
Select the payment.
Select Cancel request to remove it from the payment process.
Select OK to confirm your action.