Unapply credits—Accounts Payable

Use the Unapply link in Posted payments to remove credits that you applied to bills independently of making a payment. For credits applied at the same time that you made a payment, void the payment to unapply the credits.

Unapply a credit applied without a payment

1. Go to Accounts Payable > All > Payments > Posted payments.

   View Posted payments in the entity where the credits were applied.

2. Find the payment that you want to unapply.

   Credit-only entries appear as $0 amount payments.

   You can confirm that you are looking at the correct entry by viewing payment details. Select the Credits applied tab to verify that the credits applied are the ones you want to unapply.

3. Select More actions > Unapply at the end of the row.

   If you do not see the Unapply link

   Verify that you are in the entity where the credits were applied and that you have void payment permissions.

4. In Void the payment on date, enter the date when you want to remove the credit.
5. Optionally, enter a Memo to describe the reason.
6. Select Submit.

1. Go to Accounts Payable > All > Payments > Posted payments.

   View Posted payments in the entity where the credits were applied.

2. Find the payment that you want to unapply.

   Credit-only entries appear as $0 amount payments.

   You can confirm that you are looking at the correct entry by viewing payment details. Select the Credits applied tab to verify that the credits applied are the ones you want to unapply.

3. Select Unapply next to the entry.

   If you do not see the Unapply link

   Verify that you are in the entity where the credits were applied and that you have void payment permissions.

4. In Void the payment on date, enter the date when you want to remove the credit.
5. Optionally, enter a Memo to describe the reason.
6. Select Submit.

Credits included in the selected entry are unapplied from the bill and are now available to apply to other bills.s

Unapply a credit associated with a posted payment

When you apply credits at the same time as applying a payment, the credit application and payment are included in the same payment request. To unapply the credit, you need to void the entire payment. If you are unable to void the payment, correct the error with adjustments.

Void associated the payment to unapply credits

1. Go to Accounts Payable > All > Payments > Posted payments.
2. Find the payment that you want to void.
   To confirm that you are looking at the correct entry, view the payment details and verify that the credits on the Credits applied tab are the ones you expect.
3. Select More actions > Void at the end of the row.

   The Void payment date popup appears.

4. In Void the payment on date, enter the date when the payment should be recorded as voided.

   Best practice: Reverse the payment on the same date you applied it so that you get the immediate net effect of zero for that transaction.

5. In Memo, describe the reason you are voiding the payment or provide reference information.
6. To reverse the bill at the same time, select the Reverse checkbox in the lower portion of the page.
   If you reverse the bill, it will not be available for you to repay it. You will have to create a new bill.
   If you do not see the option to reverse a bill

   Often, you can reverse a bill at the same time that you void the payment. However, you cannot reverse a bill in the following situations:

   • When another payment was applied to the bill
   • When another credit was applied to the bill and has not been unapplied
   • When the bill originated from Purchasing
7. Select Submit.

1. Go to Accounts Payable > All > Payments > Posted payments.
2. Find the payment that you want to void.
   To confirm that you are looking at the correct entry, view the payment details and verify that the credits on the Credits applied tab are the ones you expect.
3. Select Void next to the entry.

   The Void payment date popup appears.

4. In Void the payment on date, enter the date when the payment should be recorded as voided.

   Best practice: Reverse the payment on the same date you applied it so that you get the immediate net effect of zero for that transaction.

5. In Memo, describe the reason you are voiding the payment or provide reference information.
6. To reverse the bill at the same time, select the Reverse checkbox in the lower portion of the page.
   If you reverse the bill, it will not be available for you to repay it. You will have to create a new bill.
   If you do not see the option to reverse a bill

   Often, you can reverse a bill at the same time that you void the payment. However, you cannot reverse a bill in the following situations:

   • When another payment was applied to the bill
   • When another credit was applied to the bill and has not been unapplied
   • When the bill originated from Purchasing
7. Select Submit.

Sage Intacct voids the payment and makes any credits you applied available to apply to other bills.

Next step: To apply the credits to different bills, select the bills for payment in Pay bills and apply the credits accordingly.

If there is a problem with the credit itself and the credit has not been applied to other bills, you can do one of the following:

• Edit the credit to correct errors.
• Cancel the credit by reversing (for adjustments and negative bills) or voiding it (for advances). 
  • Debit memo adjustments: Reverse the credit from the AP Adjustments list.
  • Negative bills: Reverse or delete the bill from the Bills list.
  • Advances: Void the prepaid advance from the AP Advances list or Posted payments.

Correct a credit applied in error using adjustments

If you applied a credit that was not valid or you applied it to the wrong bill, you can use adjustments to correct the problem. Use this method when you do not want to fix the error by voiding a payment, or when the books are closed for the period.

1. Create a credit memo adjustment for the vendor for the amount of the credit that was applied in error.

   For example, say you have a bill for $100. You pay the bill by applying a credit of $25 and making a payment of $75. After the period is closed, you discover that the credit was applied in error.

   To resolve the error, you create a credit memo adjustment for $25, which is the amount you still owe, and you add a reference the original bill. The credit memo adjustment becomes a bill for you to pay in Pay bills.

   To create the credit memo adjustment

   1. Go to Accounts Payable > All > Payments and select Add (circle) next to Adjustments.

   2. Enter the Date of the adjustment.
   3. Select the name of the Vendor whose credit needs to be unapplied.
   4. Select Credit memo adjustment as the Type .
   5. (Optional) In the Reference bill number field, enter the number for the bill to which the credit was misapplied.
   6. (Optional) Enter a Description describing why you are making this adjustment.
   7. Add a line item for the amount that was misapplied.

   8. Select Post.

      The credit memo adjustment becomes a bill to pay on the Pay bills page.

2. If you want to make the original credit available again to apply to another bill, create a new debit memo adjustment.

   For example, say you applied a $25 credit to the wrong bill. You already created a credit memo adjustment for $25 that references that bill.

   To make the credit available again, you create a debit memo adjustment of $25 and reference the original debit memo adjustment that was applied in error. This new adjustment becomes a credit that you can apply to the proper bill.

   To create the debit memo adjustment

   1. Go to Accounts Payable > All > Payments and select Add (circle) next to Adjustments.

   2. Enter the Date of the adjustment.
   3. Select the name of the Vendor whose credit needs to be recreated.
   4. Select Debit memo adjustment as the Type .
   5. (Optional) Enter a Description describing why you are creating this adjustment.
   6. Add a line item for the credit amount that you want to make available to other bills.

   7. Select Post.

      The debit memo adjustment becomes credit that you can apply on the Pay bills page.