Void an unconfirmed payment in Accounts Payable

Payment requests with a status of Delivered are in-progress payments that you manage within Sage Intacct. Delivered payments have not yet been confirmed and posted to the General Ledger. Before you can edit or cancel a payment request with status of Delivered, you need to void the payment.

An example of a delivered payment is a check that you printed but have not yet confirmed. Another example is a Bank file that you generated and downloaded, but have not yet uploaded to the bank portal.

After you void an unconfirmed payment, you can make corrections and generate the payment again when you are ready.

Void an unconfirmed check

If the Payment status is Delivered for a check payment, this means that you printed the check but did not confirm it. The check does not appear on the check register because it has not yet posted.

1. Go to Accounts Payable > All > Checks > Print checks.

2. To view checks for payment requests that you created, leave the Select check view option set to My checks.

   Select All to view all checks available for printing.

3. Select the Checking account.

   If you don't see the check

   If you created the payment at the entity level, make sure that you are in the same entity.

   To view entity level checks from the top level:

   1. Select More filters
   2. Select Show entity level checks.
   3. Select Apply filters.

   Checks printed at the top level can only be confirmed or voided from the top level.

4. Next to the unconfirmed check, select Confirm or void.

5. Select Void at the top of the page.

   The check remains on the page as an unprinted check.

Void one or more checks in an unconfirmed check run

Before the checks that were generated for a check run are confirmed, you can void them in the check run. In some cases, you might decide that you need to void all the checks and start over.

After you've voided a check from a check run, the payment request for the bill remains listed on the Payment request page. You can choose to print the check for the bill again from the Print checks page or use a check run.

If you voided the check because you found mistakes, learn about making corrections before reprinting the check for paying the bill.

Void a pending ACH payment

1. Go to Cash Management > All > Payment files > ACH payment file.

2. To void all payments within a file, select Delete on the corresponding line.

3. To void selected payments within the file:

   1. Select the link for the payment file that contains the payment to void.

      The ACH Payment file details page appears with a list of standard ACH payments that are either pending or confirmed.

   2. Select Void next to the individual payment to void.

      The option to void payments within an ACH file is available for ACH files generated at the top level, only.

   3. Select Done to return to the ACH payment file list.

The payment request status, which was Delivered, is now changed to Approved.

Next step: If needed, you can cancel the payment request on the Payment requests. Then, you can then reprocess the payment from the Pay bills page when you're ready.

Void a pending bank file payment

You can void a pending bank file payment by deleting it. The individual bank file payments will then go back to the Generate bank file page. If you already sent payments to the vendor, you'll need to contact your bank to alert them to void the payment on their side.

1. Go to Cash Management > All > Payment files > Bank payment files.

2. Find the bank payment file you want to void.

   The bank payment file must be in a pending state.

3. To void the entire payment file, select Delete

   The individual bank payments return to the Generate bank payment files page. At a later time, you can select them again and regenerate the file..

4. Optionally, you can void the entire payment request and reprocess the payment on the Pay Bills page. (Go to Accounts Payable > All > Payments > Payment requests.)