Virtual card aging and expiration

A vendor might contact you for a new payment if their virtual card expires. Here are some common reasons why a card payment has not been processed:

  • The person who received the virtual card payment is no longer with the organization.

    In this case, you might need a new email address to send any outstanding cards and new card payments.

  • An error on the vendor's side that requires you to resend the card.

It’s important that vendors process their virtual card payments within 90 days, otherwise the card expires. After a card expires, the payment can no longer be processed.

You can view the latest status of a virtual card payment from the history tab of the posted payment.

  1. Go to Accounts Payable > All > Payments > Posted payments.

  2. Find the payment for the virtual card and select View.

  3. On the History tab, check the Electronic payment history.

    If a virtual card has been redeemed by the vendor, you'll see "Virtual card redeemed in full" in the description column.

    Electronic payment history with a payment with the description "Virtual card redeemed in full" highlighted.

How to handle an expired virtual card

Subscription

Accounts Payable

User type Business user with admin privileges
Permissions

  • Pay Bills: Run

  • Posted Payments: List, Void
Restrictions

This service is only for US vendors accepting USD.

  1. Verify that the vendor's email address in Intacct is correct.

  2. Refund the virtual card payment.

  3. Void the posted payment in Sage Intacct from the bank register or check register.

  4. After you refund and void the posted payment, pay the bills again.