About sandboxes

A sandbox is a copy of your production environment that you can use for testing or training purposes without affecting the data or configuration of your production environment.

Prerequisites

At this time, sandbox automation features are only available for new direct customers with a small tenant size. Sandbox automation is not available to customers with consoles or customers who have purchased Intacct through a partner.

To confirm your eligibility for sandbox automation or to verify your tenant size, log a provisioning case.

To log a provisioning case, go through the usual steps to log a support case but choose Feature Request instead of Support Case. Specify that the type of case is Sandbox. Provisioning will let you know if your company is too large to qualify.

Details

• Sandboxes last for the duration of the billing cycle.

• Sandboxes can be created and refreshed up to 4 times each, annually.

  • A service request can be submitted to open a support case for five or more refreshes in 1 year.

  • If there are multiple sandbox licenses, then refreshes roll over to other company sandboxes. For example, if there are 2 sandbox licenses and one sandbox reached its refresh limit and the other still has refreshes available, the available refreshes can be applied to either sandbox.

  • Deleting a sandbox and creating it again counts as 1 refresh.

• The following applications, add-ons, and functionality are not available in sandboxes:

  • Interactive Visual Explorer

  • Interactive Custom Report Writer

  • Fixed Assets, Collections, and Prepaid Expense Amortization modules

  • Sage Intacct Mateo

  • Advanced Audit Trail

  • Electronic payment services like Vendor Payments powered by CSI