Use Smart link clicks for targeted links

A Smart link click is a conditional link that's embedded in a form object. The link can be set up to appear only if certain criteria are met. For example, you might have a field in your customer record for a stock ticker. You could create a Smart link click that displays a link to a stock quote page for records with data in the stock ticker field.

When the link is selected, it brings up the specified web page in a new window. The wizard helps you set up the parameters for this new window.

To find the Smart link clicks list, go to Customization Services or Platform Services > Object customizations > Smart link clicks.

Add or edit a Smart link click

The Smart link click list shows all links that have been directly added to your company or installed as part of a package. From the list, you can add a new Smart link click, or edit an existing one.

Can't edit a Smart link click? If a Smart link click was installed as part of a package, it will have a package name, and you can only view it.

Use the Smart link click wizard

There are three steps in the Smart link click Wizard:

  1. Choose object to extend: Select the object to which you want to add the link.

  2. Select click properties: Specify the target of the link and the conditions under which you want the link to appear. The condition must be written as an expression, such as {!ARINVOICE.TOTALENTERED!} > 10000.

  3. Select deployment options: Name your Smart link click and describe where you need it to appear in the object.

Smart link clicks example

A craft store uses vendors that maintain a list of inventory levels on their websites. Buyers like to see the available inventory from the vendors, so a buyer set up a custom field to enter the vendor's inventory page URL. Now the buyer wants to create a link on the Vendor page to let other buyers click straight to the inventory information.

To set up this Smart link click:

  1. On the “Choose Object to Extend” step, select Object and select Vendor.
  2. Select Next.
  3. On the “Select Click Properties” step, set the following values:
    • Target: {!VENDOR.INV_URL!}
    • Condition: {!VENDOR.INV_URL!}!=''
    • Height: 600
    • Width: 800
    • Position: 0
    • Resizable: Selected
    • Show scrollbar: Selected
    • Show address bar: Selected
    • Show toolbar: Selected
    • Show menu bar: Selected
    • Show status bar: Selected
  4. Select Next.
  5. On the “Select Deployment Options” step, set the following values:
    • Label: Vendor Inventory
    • Smart link ID: VENDOR_INVENTORY
    • Field set: Helpful Links
    • Show on page: Vendor
    • Description: Link to vendor inventory page.
    • Status: Active
  6. Select Save.

This Smart link click will display on any vendor page that has the inventory URL.