Troubleshoot recurring AP supplier invoices

The following topic explains common problems that you might encounter and their solutions.

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Solution: Retry an AP supplier invoice from the Recurring transaction status report. Learn more in Check status and retry recurring AR sales invoices.

The recurring AP supplier invoice template does not include custom fields. If you have a custom field that's required in all AP supplier invoices, recurring AP supplier invoices will fail because they are missing the field.

Solution: Edit the custom field definition so that it is not a required field for AP supplier invoices.

After a recurring AP supplier invoice fails, the system does not try to create the AP supplier invoice again until the next scheduled date.

To evaluate the status of all recurring AP supplier invoice runs, learn how to View status for multiple scheduled AP supplier invoices and retry failures.

If no scheduled transactions are running and there are no failures, ask your Sage administrator to turn on scheduled jobs in Company settings.

Subscription Company
Regional availability

All regions

User type Business user with admin privileges
Permissions

Administration

  • Application subscriptions: Configure

  1. Go to Company > Setup > Configuration > Company.

  2. Select Edit.
  3. In the Global settings section, set Scheduled jobs to On.

  4. Optionally, for Scheduled jobs execution offset, select how many hours after midnight you want your company's scheduled jobs to begin.

    For example, to begin running scheduled jobs at 2 AM in your company's time zone, select 2.

  5. Select Save.

This error indicates that changes made after the last successful prevented Sage Intacct from posting the transaction. This can happen when the user who created the AP supplier invoice template was made inactive, or when the user's restrictions were changed in a way that conflicts with the dimensions on the recurring AP supplier invoices.

Solution: 

  1. Deactivate the failing recurring AP supplier invoice.

  2. Recreate the AP supplier invoice template.

    If the recurring AP supplier invoice was failing due to user restrictions, ask a user who has access to all locations and departments to create the AP supplier invoice.

Recurring AP supplier invoices list

Solution: To hide recurring AP supplier invoices that have completed their schedules, deactivate the AP supplier invoices. AP supplier invoices that you turn off are hidden in the Recurring AP supplier invoices list by default.

Records designated as Inactive do not appear in the list by default. To view these records, select Filters at the top of the list and select Remove next to the Status filter to remove it.

You can reveal the hidden AP supplier invoices at any time by selecting Include inactive at the top of the list.

Add or edit problems

If your organization is set up with multiple base currencies among the entities, Add is not available at the top level.

Solution: Create recurring AP supplier invoices at the entity level.

After the schedule for the recurring AP supplier invoice has run its course, meaning that all the transactions it was configured to create have been created, you can no longer edit the template.

For example, say you create an AP supplier invoice template to post an AP supplier invoice every 1 month, for a total of 5 months. After the 5th AP supplier invoice is created from the template, all scheduled jobs are complete. You can no longer edit the template.

Solution: If you need to extend the schedule, duplicate the recurring AP supplier invoice template and edit the schedule accordingly.

To duplicate the template for a recurring AP supplier invoice, select View next to the AP supplier invoice on the Recurring AP supplier invoices list. Then, select More actions > Duplicate.