Change the payment method for an AP supplier invoice

If you recorded a payment using the wrong payment method or account, how you correct the issue depends on where the payment is in your workflow:

  • If you already printed a cheque, or the AP supplier invoice is otherwise marked as Paid: Void the payment in the appropriate register.
  • If the payment was never recorded—for example, if the cheque hasn't yet been printed or if the payment requires approval: Cancel the payment request and start over.

This returns the AP supplier invoice to the list of AP supplier invoices that can be paid where you can choose a different payment method or account.

To change the default payment method for all subsequent AP supplier invoices from the same supplier, edit the Suppliers.

Go to the register report for the account from which the payment was made. Then, void the payment from the report.

If the payment covered an entire AP supplier invoice, the AP supplier invoice returns to the list of AP supplier invoices under Accounts Payable. If the payment was a partial payment, the AP supplier invoice amount increases by the amount of the payment voided.

  1. Go to Cash Management > All > Reports > Registers and select the type of account from which the payment was made.

    You can generate register reports for banking, current accounts, and credit card accounts.

    If you paid by cheque, you can also display the Cheque register report from the Accounts Payable menu. (Go to Accounts Payable > All > Reports > Registers > Cheque. )

  2. Select the report options and select View.

    • On the filter page, you can select options to narrow the transactions that you’ll see in the register report. For example, you can select the exact bank account or a range of dates.
    • Select View to display the register report.

  3. Find the payment in the register report.

    Payments that can be reversed appear with a Void link.

  4. Select Void next to the payment.

  5. Go to Accounts Payable > All > AP supplier invoices > Pay AP supplier invoices.

  6. Select the AP supplier invoice for payment and choose an option from the Payment method dropdown list.
  7. Complete the AP supplier invoice pay process as usual.

In some cases, payment is not recorded immediately. For example, the payment might be waiting for approval or the cheque might not have been printed and confirmed. In this situation, you can start over by canceling the payment request. This opens the AP supplier invoice back up again for payment on the Pay AP supplier invoices page.