Cancel a payment request (Deselect AP supplier invoices to pay)

Say you initiated payment on one or more AP supplier invoices, then discovered a problem with the payment. Maybe you need to change the payment method or withhold payment to the supplier. In these cases, the first step to resolving the problem is to cancel the payment request.

Canceling a payment request reverts the associated AP supplier invoices to the Posted state. The AP supplier invoices are then available for selection on the Pay AP supplier invoices page. After it is canceled, you can recreate the payment request with corrected information, place the AP supplier invoice on hold to prevent payment, or make corrections to the AP supplier invoice itself.

In some situations, canceling the payment request is not the right solution. If the payment has already been completed, you need to void the posted payment. If you want to cancel payment for a AP supplier invoice that is included in the payment for other AP supplier invoices, edit the payment request to remove it.

Cancel a payment request that has no associated payment

If you already voided the payment associated with a payment request, or if the payment status is Draft, you can cancel the payment from the Payment requests list.

Subscription

Accounts Payable

User type

Business
Permissions

Payment requests: List, Delete

  1. Go to the entity where you created the payment request.

    If you created the payment request at the top level, go to the top level.

  2. Go to Accounts Payable > All > Payments > Payment requests.

  3. Find the payment request that you want to remove from the payment process.

  4. Select More actions > Cancel request at the end of the row.

    To cancel multiple payment requests, select the check boxes for payment requests you want to remove, and then select Cancel request.

    To see the Cancel request option, make sure the following conditions are met.

    • You are viewing the payment address in the entity where it was created.
    • You have the necessary permissions.

    Payment requests with a Payment status of Draft are either AP supplier invoices that are in the Outbox or they are AP advances saved as drafts.

  5. Select Delete to confirm.

  1. Go to the entity where you created the payment request.

    If you created the payment request at the top level, go to the top level.

  2. Go to Accounts Payable > All > Payments > Payment requests.

  3. Select Cancel request next to the payment request that you want to remove from the payment process.

    To cancel multiple payment requests, select the check boxes for payment requests you want to remove, and then select Cancel request.

    To see the Cancel request option, make sure the following conditions are met.

    • You are viewing the payment address in the entity where it was created.
    • You have the necessary permissions.

    Payment requests with a Payment status of Draft are either AP supplier invoices that are in the Outbox or AP advances saved as drafts.

  4. Select OK to confirm your action.

Cancel a payment request associated with an unconfirmed cheque

If the Payment status is Delivered for a cheque payment, this means that you printed the cheque but did not confirm it. The cheque does not appear on the cheque register because it has not yet post it.

You need to void the check from the Print Cheques page before you can cancel the payment request.

Subscription

Accounts Payable
User type

Business
Permissions

Print cheques: Run

Payment requests: List, Delete

  1. Go to Accounts Payable > All > Cheques > Print cheques.

  2. To view cheques for payment requests that you created, leave the Select cheque view option set to My cheques.

    Select All to view all cheques available for printing.

  3. Select the .

    If you created the payment at the entity level, make sure that you are in the same entity.

    To view entity level cheques from the top level:

    1. Select More filters...
    2. Select Show entity level cheques.
    3. Select Apply filters.

    Cheques printed at the top level can only be confirmed or voided from the top level.

  4. Next to the unconfirmed cheque, select Confirm or void.

  5. Select Void at the top of the page.

    The cheque remains on the page as an unprinted cheque.

  6. Go to Accounts Payable > All > Payments > Payment requests.

  7. Select the payment.
  8. Select Cancel request to remove it from the payment process.
  9. Select OK to confirm your action.