Your guide to getting started with Customer Support
We know you have choices and we are thrilled to know that you choose Sage for your business! The information contained here will provide you with the resources you need to get started working with Sage Intacct Customer Support. We look forward to partnering with you.
Become familiar with user definitions and common terms
Before calling Customer Support, become familiar with these Sage Intacct terms and how they are used in the context of Sage Intacct.
Register for Sage Intacct Community
As a registered community user, you can access the knowledge base for self-service support and participate in discussions and forums.
Understand permissions
Find out how permissions control what you can see and do in Sage Intacct.
Resources for contacting customer support
How to use our self-help resources, what to expect from Customer Support, response times, system status page, maintenance notifications, and customer support hours and phone numbers.
Quick reads for getting started
There's a wealth of resources dedicated to new users. We've made it easy for you to quickly get help and explore ways to learn Sage Intacct.
Migrated from Sage 50 to Sage Intacct?
Information that answers common questions about payments, revenue, and how to access developer resources for our REST and XML APIs.
Top training resources
Get started with Sage University
Set up the Sage University connection, then take the Getting Started with Sage Intacct course for a great introduction to Sage Intacct.
Complimentary courses
You can take these courses free of charge.
Search the catalog
Interested in training on a particular topic? Find out what's available.
Learning membership courses
Get up to speed quickly with short video tutorials and interactive training modules.
