Configure Accounts Receivable

Use this page to configure and set your company's preferences for the Accounts Receivable application.

To configure the application, select the default journals, General Ledger accounts, and summary frequencies used by the Accounts Receivable application. You can also change miscellaneous settings that affect aspects of application behavior.

To see configuration differences for multi-entity companies, see Using Accounts Receivable with a multi-entity shared company.

Configure your Accounts Receivable application

  1. Go to Accounts Receivable > Setup > Configuration.

    Or go to Company > All > More > Subscriptions, then select Subscriptions. Select Accounts Receivable, then select Configure.

  2. Under Accounting settings, select the defaults for the following:

    • Journals–for recording AR sales invoice, adjustment, and payment receipt transactions
    • GL liability accounts–for posting transactions, such as accounts receivable and more.
    • Summary frequencies–how often Intacct posts AR sales invoices, adjustments, manual deposits, and payment groups to the GL.
    Option Description

    Journals

    The journals to be used for automatically recording the following accounts receivable transactions.

    • AR sales invoices
    • Adjustments
    • Payments
    • Customer refunds

    The option to select a Customer refunds journal appears only when Enable recording of customer refunds is selected.

    GL accounts

    The General Ledger accounts to be used for posting the following accounts receivable transactions.

    • Accounts receivable–The standard account for offsetting transactions.
    • Overpayment
    • Customer advances–This can be changed on a transaction basis.
    • Multi-currency gain and losses–in currency conversion for multi-currency companies

    Some organizations track Overpayments and Customer advances in an account that's typically associated with Cash Management, such as a deposit liability account. If this setup is the case, be sure to review your report setup to verify that your balance sheet will tie to customer aging. Make sure that the General Ledger accounts used to represent Accounts Receivable in your balance sheet reports include all the accounts you selected here, including for overpayments and advances.

    Retainage

    Enable AR retainage: Enable functionality to withhold retainage on AR sales invoices.

    Retainage receivable account: GL account to hold retainage in Accounts Receivable.

    Retainage release AR sales invoice document sequence: Retainage release AR sales invoice document sequence for auto-numbering IDs.

    Retainage release clearing account: Retainage release clearing account required for billing retainage when generating project invoices.

    Retainage release AR sales invoice template: Select a printed document template for AR retainage release AR sales invoices. If a printed document template is not selected for retainage release AR sales invoices, the document uses the template selected in the Formatting section.

    Non-retainage release AR AR sales invoices continue to use the printed document template selected in the Formatting section.

    Calculate retainage tax: If you are a customer that has GST or GST installed, you can choose one of the following options. However, if you do not have GST or GST installed, the first option is selected by default and cannot be changed. The following options are:

    • Calculate tax on retainage held (gross AR sales invoice line amount) for all tax solutions: When you hold retainage, tax is calculated on the gross of the AR sales invoice.

    • Calculate tax on retainage release (AR sales invoice line amount net retainage) only for VAT/GST enabled transactions: When you release retainage, tax is calculated on the net of the AR sales invoice.

    Learn how to configure retainage.

    Summary frequency

    How often Intacct creates and processes auto-summaries of transactions.

    AR sales invoices

    Adjustments

    Frequency periods for creating and processing AR sales invoices:

    • Daily: Intacct creates a daily summary and posts it to the GL for each transaction day. Daily is recommended because it gives you the most granular reporting.
    • Monthly: Intacct creates a single summary at the end of each month. No matter what the transaction date is within that period, it will always be posted as of the last day of that month.

      This frequency does not provide the daily granular level of reporting.

    • One per AR sales invoice, One per AR sales invoice adjustment: Intacct creates and posts a summary for each AR sales invoice or adjustment. Per-transaction summaries can slow system performance. This slowdown happens particularly if your transactions result in a large number of journal entries with unique GL account and dimension combinations.
    • User-specified: Intacct only uses manually created summaries. It continues to use the manual summary until you select or create another.

    Manual deposits

    Frequency periods for creating and processing manual deposits, also called quick deposits:

    • Daily: Intacct creates a daily summary and posts it to the GL for each transaction day. Daily is recommended because it gives you the most granular reporting.
    • Monthly: Intacct creates a single summary at the end of each month. No matter what the transaction date is within that period, it will always be posted as of the last day of that month.

      This frequency doesn't provide the daily granular level of reporting.

    • One per quick deposit: Intacct creates and posts a summary for each deposit.
    • User-specified: Intacct only uses manually created summaries. It continues to use the manual summary until you select or create another.

    Payments

    Frequency periods for creating and processing customer payments:

    • Daily: Intacct posts the summary every day.
    • Monthly: Intacct creates a single summary at the end of each month. No matter what the transaction date is within that period, it will always be posted as of the last day of that month. This frequency doesn't provide the daily granular level of reporting.
    • One per payment: Intacct creates and posts a summary for each payment.

    To enable separate summaries for each payment method for Daily and Monthly summaries, select Per payment method.

    Open item or balance forward

    Option Description

    Customer account type

    Sets the customer accounts to Open item (most common) or Balance forward.

    • Open item: Intacct applies customer overpayments against the total balance due, and the overpayment shows as a credit to be manually applied.

    • Balance forward: Intacct applies customer overpayments against the oldest open AR sales invoice or the next AR sales invoice added if none are open. For multi-entity, multi-currency companies, when you add a new AR sales invoice at the entity level after the overpayment was created, the overpayment credit is automatically applied to the new AR sales invoice.

  3. Optionally, select or enable features, such as warning thresholds in posting transactions, dimensions to track and report on, payment receipt requirements, and more. The following tables describe these options in more detail.

Thresholds

You can set thresholds for events so that if the event occurs, you can have Intacct respond as follows:

Option Description

If posting transactions to a future period

Intacct response if a user attempts to set a future period date as the General Ledger posting date for the AR sales invoice.

  • Warn: Displays a warning message, but allows the user to proceed.
  • Do not allow transactions to be created: Displays a message requesting the user to select a date within the current period.
  • Do nothing: The user can proceed with the transaction without any alert or action on the part of Intacct.

Do nothing is the default.

The subledgers share the same posting periods as the General Ledger.

If credit limit is exceeded

Intacct response to an attempt to enter an AR sales invoice that exceeds the credit limit of a customer.

  • Warn: Displays a warning message, but allows the user to proceed.
  • Do not allow transactions to be created: Displays a message showing the total due for the customer and the set credit limit. The transaction can't be created as entered.
  • Do nothing: The user can proceed with the transaction without any alert or action on the part of Intacct.

Warn is the default.

If customer is on hold

Intacct response to an attempt to enter an AR sales invoice from a customer with an On Hold status.

  • Warn: Displays a warning message, but allows the user to proceed.
  • Do not allow transactions to be created: Displays a message that the customer is currently on hold. The transaction can't be created.
  • Do nothing: The user can proceed with the transaction without any alert or action on the part of Intacct.

Do not allow transactions to be created is the default.

Enable functionality

Option Description

Enable Accounts Receivable GL account override in AR sales invoice and adjustment entry

You can enable override of the default AR GL account for the following:

  • An entire AR sales invoice or adjustment.

  • One or more specific line-items in an AR sales invoice or adjustment.

  • All transactions involving a specific customer.

To use this option, you also need to tag one or more GL accounts as appropriate override accounts. Then, assign permissions for selected users to override the default GL account in AR sales invoice and adjustment transactions, and for any AR sales invoice or adjustment transactions involving specific customers.

Enable account labels

Whether account labels are required. Account labels provide restricted access to GL accounts and a means of textually naming them. You can do the following:

  • Associate an account number with an intuitive name that users can more easily recognize and select.
  • Categorize different products, expenses, and services.
  • Restrict access to only those GL accounts that have labels.
  • Create subtotal lines in AR sales invoices, such as for sales tax.

Enable transaction allocation in AR sales invoice entry

Enables users to allocate charges to different accounts on a single line item of an AR sales invoice.

This option can only be enabled here if you've enabled it in the General Ledger configuration.

Companies subscribed to the Taxes application can enable allocations. The allocation line item field is available in transactions for entities configured with Simple Tax, Advanced Tax, or Avalara Tax. It is not available in transactions for entities using a VAT/GST tax solution.

Apply discounts automatically.

When you receive a payment for an AR sales invoice with an associated term discount, Intacct automatically applies the discount available.

Leave this option unselected if you want to apply the discount manually.

Enable custom discounts

Allows you to override the discount amount that you apply to the AR sales invoice. After you turn on this option, two additional columns appear when you receive payment for an AR sales invoice.

  • Applied discount: Shows the total discounts applied to the discount so far, when accepting previous payments. This fields also appears when you view an AR sales invoice.
  • Discount to apply: An editable field showing the discount to apply when receiving the current payment.

Learn more about enabling custom discounts for payments.

Apply credits automatically

When you receive a payment for a customer who has available credits, Intacct automatically applies available credits to the selected AR sales invoices using waterfall logic. Learn more about waterfall logic for applying credits.

Leave this option unselected if you want to apply available credits manually.

Turn off automatic payment suggestions

In original Receive Payments

Selecting this option limits Intacct to using the payment amount that you enter for the Amount received fields on the Select AR sales invoices for Payment page.

By default, Intacct applies the payment to the AR sales invoices starting with the oldest AR sales invoice.

  • If the amount of the payment is sufficient to fully pay that AR sales invoice, Intacct automatically populates the payment amount and, applies the remainder to the next AR sales invoice, until the entire payment amount is used.
  • If any amount is left over because the payment amount is greater than the total of the AR sales invoices, Intacct displays the overpayment amount in the Amount Overpaid field.

If you usually overwrite the amounts proposed by Intacct, and no longer want Intacct to propose those amounts, select this checkbox to disable this feature.

In New Receive Payments

Unchecked: Payment suggestions are turned on. The payment amount automatically populates for selected invoices in the order that you selected the invoices. To override payment suggestions, simply enter the amounts you want to pay in the Payment column for each selected invoice.

Checked: Payment suggestions are turned off. Enter the payment amount for each selected invoice before you post the payment.

Enable reclassification for AR sales invoices and adjustments

Enables users with proper permissions to edit accounting information on both partially and fully paid AR sales invoices and adjustments.

Enable reversal of unpaid AR sales invoices

 

Prevents you from deleting unpaid AR sales invoices. Instead, you must reverse unpaid AR sales invoices, which maintains an audit trail.

Selecting Enable reversal of unpaid AR sales invoices changes the following pages:

  • Accounts Receivable: AR sales invoices - replaces Delete with Reverse.
  • Permissions for AR sales invoices - makes Delete a read-only selection.

Enable creating, editing, and deleting foreign currency AR sales invoices

 

If your company uses multiple currencies, you can use multiple currencies in your AR sales invoice entry process.

Even after you enable multi-currency transactions in the General Ledger setup, you must enable multi-currency in the applicable individual applications. This option gives you the option to configure your company so that users can make multi-currency transactions in Accounts Payable but not Accounts Receivable or Order Entry.

Payment dates must be greater than their AR sales invoice dates

Enforces a rule that the payment date must be on or after the AR sales invoice date. This setting applies to companies using Accrual books only.

This configuration option has no effect on AR sales invoices generated from Contracts. Contract AR sales invoices require the payment date to be on or after the AR sales invoice date. See Troubleshoot contract invoice payments for more information.

Disable editing after posted transactions are printed or emailed

Prevents posted transactions from being edited after they are printed or emailed. This functionality only applies when AR sales invoices are printed by going to Accounts ReceivableAll > Invoices > Print or email > Invoices.

To cover all print and email scenarios for your AR sales invoices and adjustments, also select the Flag as printed when any print or email option is selected checkbox.

This option is required for South African companies.

Flag as printed when any print or email option is selected

Extends the printed status to posted transactions that are printed from the:

  • AR sales invoices list
  • AR sales invoices record
  • Adjustments list
  • Adjustments record

This feature only has impact if the Disable editing after posted transactions are printed or email checkbox is also selected.

This option is required for South African companies.

Display tax and subtotals for AR sales invoices

 

Enables Intacct to display tax and subtotal fields on AR sales invoices.

This feature is available only if you've enabled account labels (in the Enable Functionality section).

This option is disabled for companies that are subscribed to the Taxes application. A total of the tax for all the line item in the AR sales invoice is displayed in the Tax summary section. (The option appears only if Enable account labels is selected.)

Use Advanced Tax schedules

Enables Advanced Tax for the tax calculation method. You create tax details, schedules, and tax schedule maps to define the tax mapping for the tax calculations. Intacct automatically calculates a sales tax based on who the customer is, where the customer is, and what items the customer buys.

If you've enabled Avalara AvaTax or plan to use Simple Tax, do not enable this option. Advanced Tax is not compatible with using either of these two other tax calculation methods.

This feature is available only if you've enabled account labels (in the Enable functionality section), and enabled tax and subtotals in configuration.

Enable inter-entity bill back

In multi-entity, single-currency companies, enables Intacct to create a corresponding AP purchase invoice on one entity’s books when an AR sales invoice is created in a second entity automatically.

When you enable this functionality, you have two options.

  • AP purchase invoice created as draft (required for VAT enabled companies): Save the system-generated AP purchase invoice as a draft. This option is the default option for companies subscribed to the Tax application so that you can add a tax solution before posting the AP purchase invoice.

  • AP purchase invoice posted directly: Post the system-generated AP purchase invoice directly to the General Ledger. This option is unavailable to companies who use Taxes.

This feature is available only for multi-entity shared and Global Consolidations companies.

Enable dunning notices

Select this option to enable dunning notices and manage collections through Accounts Receivable.

Learn more about how to set up and use dunning notices.

Enable edit of reversal dates

Select this option to enable edit of payment reversal dates from the Posted Payments list.

Enable single payments for multiple customers

This option enables you to receive a single payment and apply the payment to AR sales invoices from different customers. When this option is selected, the Receive Payments page updates with two new fields, Apply payment to and Payer name.

Learn more about single payments for multiple customers.

Enable recording of customer refunds

Enables customer refunds, which you can use to you can record refunds that you processed outside of Sage Intacct. This option requires some setup. Learn about enabling Customer refunds.

Contact settings

Option Description

Restrict contacts in transactions

Options are:

  • Show all contacts: Displays all contacts in transaction dropdown lists.

  • Restrict to customer contacts: Limits the contacts that are available in dropdown lists to contacts that are associated with any customer record. Select this option when you want the contact list to load faster, but want to assign parent or child contacts that are not associated with the selected customer.

  • Restrict to contacts related to the selected customer: Limits the contacts that are displayed in transaction dropdown lists to the contacts that are associated with the selected customer. When this option is selected, the contact list loads faster and users only have access to the most appropriate contacts.

If you restrict the displayed contacts, expect the following behavior:

  • Only contacts that are assigned to customer records on the Contacts tab will appear in transaction dropdown lists. The Find functionality is not available in restricted transaction lists.

  • If you edit a transaction that was created before restrictions are added, the new contact restrictions will be enforced when saving changes.

Default sender information source

This option sets the default sender contact information when a user emails AR sales invoices or statements in Accounts Receivable.

  • User profile: The sender information defaults to the user who sends the email.

  • Custom profile: The sender information defaults to the values that you set here instead of the user profile. Select this option to reveal the following fields:

    • Sender email address: The default sender email address that you want to populate when a user emails AR sales invoices or statements.

    • Sender name: The default sender name that you want to populate.

    • Sender phone number: The default sender phone number.

Screen settings

Option Description

GL posting date

Enable override of GL posting date during entry: Enable users to override the posting date of AR sales invoices or adjustments during transaction entry. This option enables you to have one date for the date of the actual transaction and a separate date for the date the transaction actually posts to the GL.

The GL posting date is also available via the Sage IntacctXML Gateway. If you use different posting and transaction dates and you automatically export multiple transactions into your company, this enables you to retain those separate dates when the data enters Intacct.

Autofill with GL posting date: Enables Intacct to autofill the transaction posting date with the GL posting date for AR sales invoices and adjustments. This option is only available when the option Enable override of GL posting date during entry is set to Yes.

Setting this to No causes the GL posting date to be blank when creating AR sales invoices in Accounts Receivable, Order Entry, and Purchasing.

Display each AR sales invoice or adjustment memo line as

Sets the display of the memo box on the AR sales invoice or adjustment line item:

  • Single line with popup text area
  • Double line text area
  • Triple line text area

Autofill customer information

Enables Intacct to fill in information from the previous AR sales invoice to save data-entry time. Most effective when entering multiple AR sales invoices from the same customer.

Dimensions setup

Standard dimension display

Option Description

Enable tracking and reporting against each selected dimension

This section displays the list of standard dimensions that are enabled in your General Ledger.

User-defined dimensions (dimensions that you create for your unique business needs) do not appear in this list because they’re automatically propagated across your applications at time of creation.

Select the standard dimensions you want to use in this application for tracking and reporting.

  • Projects dimension:

    You can enable a simple Projects dimension without subscribing to the Projects application. First, enable the Projects dimension in General Ledger. Then, enable the Projects dimension in Accounts Receivable and use Accounts Receivable permissions to control access to it.

    A Projects dimension limits functionality mainly to reporting.

    A Projects subscription expands your ability to do the following:

    • Add tasks to your projects
    • View a project summary
    • Generate project invoices
    • And more

    Contact your Sage Intacct account manager to enable your Projects subscription.

  • Task dimension: The Task dimension is dependent on the Project dimension and a subscription to Projects. After it’s enabled, you cannot inactivate the Task dimension.
  • Asset dimension: The Asset dimension is only available with a subscription to Fixed Assets Management.

Sage Intacct propagates dimensions across your application pages where you can select dimension values to apply to specific transactions.

For example, if you create a sales order, use the customer dimension to tag the transaction so that you can track and report on revenue per customer. Or, if you create a purchase order, use the supplier dimension to tag the transaction so that you can track and report on costs per supplier.

Document sequencing

You can enter IDs for certain transaction and record types manually as you create them. You can also have Intacct add the IDs for you based on a preset plan.

With a preset ID plan, your company automatically generates new IDs or numbers for the related transactions and records. For example, create a document sequence plan for customers. The document sequence automatically creates a new customer ID, such as "CUST-0100", and increments the number each time a new customer is created.

This Document sequencing section enables you to do the following:

  • Select a preset ID plan on specific transactions and records.
  • Set a warning on duplicate IDs if manual entry is used.
  • Require IDs on certain types of transactions and documents (AP and AR only).

Go to Company > Setup > Settings > Document sequences to create a new numbering sequence, and then select it as an option in this section.

If you do not select a document numbering sequence for a transaction or record, users must manually enter an ID or number when they create new transactions or records.

In addition to saving users time, auto-numbering ensures that users cannot use an ID twice or skip a number altogether.

Determines the transactions where an identifying number (such as a AR sales invoice number or adjustment number) is required during entry.

You can require numbers on:

  • AR sales invoices, adjustments, and recurring AR sales invoices
  • Manual deposits: Requires an AR sales invoice number that Intacct uses to create a corresponding AR sales invoice
Option Description

AR sales invoices
Recurring AR sales invoices
AR debit adjustments
AR credit adjustments
Customers
Payments
Advances
Customer refunds

Set the number sequence for newly entered accounts receivable transactions. In some cases, the document sequence is not assigned until you post the transaction.

  • AR sales invoices (including recurring AR sales invoices)

    In the case of AR sales invoices, using automatic numbering sequences is optional, except when you subscribe to the Avalara sales tax integration and enable it for Accounts Receivable. In this case, you must use AR sales invoice number sequences, because the Avalara system can't resolve duplicate numbers.

  • credit and debit adjustments
  • customers
  • payments
  • customer advances
  • customer refunds

If duplicate numbers

 

  • Warn: Displays a warning message, but allows the user to proceed.
  • Do not allow transactions to be created: Displays a message that the transaction number for this customer is a duplicate. The transaction can't be created.
  • Do nothing: The user can proceed with the transaction without any alert or action on the part of Intacct.

Applies to AR sales invoices and adjustments for this customer

Require numbers on

Determines the transactions where an identifying number (such as a AR sales invoice number or adjustment number) is required during entry.

You can require numbers on:

  • AR sales invoices, adjustments, and recurring AR sales invoices
  • Manual deposits: Requires an AR sales invoice number that Intacct uses to create a corresponding AR sales invoice

Enable customer reconciliation

Adds the Customer reconciliation report to your list of Accounts Receivable reports. This report shows how much is owed by a customer and how payments and credits reconcile to AR sales invoices. The process of matching transactions begins after you enable the report.

Learn how to configure reconciliation.

AR match sequence

Sets the number sequence that Intacct uses when matching transactions for customer reconciliation. Match sequences must use alpha document sequences.

Aging

Option Description

Display reversals as historical transaction

 

This option enables Intacct to include transaction reversals along with regular transactions when you run aging reports.

We recommend that you keep this box checked to ensure that your aging report balances to the General Ledger.

Aging periods 1 - 3

You can set the number of columns and aging ranges for those columns in transaction aging reports. Values are set in days. Select Edit to display the Quick Edit: Aging Periods dialog. Edit an existing aging period or create a new one. In Min range, and Max range, enter the minimum and maximum number of days of an aging period respectively, then select Add. Intacct displays the new range in the Aging periods range table. You can add ranges for as many columns as needed.

To create an open range, leave the Max range empty.

Use the handle to the left of any row to change the display order of the rows. Doing so also changes the display order of the columns in the aging report.

Formatting

Printed document templates

Option Description

AR sales invoice, Statement

Sets the default printed document template to be used for AR sales invoices and statements. You can choose from the standard documents included with your application subscription, or any printed document template that you create in Intacct.

Document templates use merge fields to add your company and customer information to the document. It's recommended that you add your company logo image directly to printed document templates for proper formatting.

Printed document templates defined on the customer record override this setting.

Email templates

Option Description
AR sales invoice, Statement

Sets the default email template to be used for AR sales invoices and statements.

The AR sales invoice dropdown list only displays email templates with Template type = AR AR sales invoice.

The Statement dropdown list only displays email templates with Template type = AR statement.

Email templates defined on the customer record override this setting.

Remit to address: Intacct prints the following information on the Remit To section of AR sales invoices.

Option Description

Country

The country.

Address line 1

The first address line.

Address line 2

The second address line.

Address line 3

The third address line.

City

The city.

State or territory

The state or territory.

This field is populated with a list of states, provinces, or territories based on the country selected above.

ZIP or postal code

The ZIP or postal code.

Remittance slip

Option Description

Credit cards

Enables Intacct to print fields on the AR sales invoice to receive credit card information.

ACH debit

Enables Intacct to print fields on the AR sales invoice to receive ACH Debit information.

Payments

Accept the following credit cards section

Option Description

Visa, MasterCard, Discover, American Express, Diners Club, Other

Adds the cards that you choose to the list of AR sales invoice payment methods.

Specifying Other adds a text box for users to specify a different card than those cards listed here.

Email address

You can set an email address for Intacct to send online credit card expiry notifications. If a card listed in a recurring AR sales invoice expires before Intacct is due to create the next scheduled AR sales invoice, Intacct sends an email stating that the card needs to be updated or replaced. For multiple notifications, separate the email addresses with a comma.

Defaults

Option Description

Payment method

The standard payment method set as a default on receiving payments for AR sales invoices. This list contains all payment methods that you enabled.

Offline payment account

Specifies either Bank or Undeposited funds for your transaction depository account.

Bank account

The default bank account to receive payments.

Credits

Option Description

Auto-apply inline credits to AR sales invoices

Select to apply inline credits to AR sales invoices automatically.

By default, new companies are set up to automatically apply inline credits to AR sales invoices in Accounts Receivable. This setting is a convenience that enables you to:

  • Maintain accurate aging reports and reconciliations by correctly reflecting transactions where credits are applied.
  • Save time and reduce human error by eliminating the need for manual credit application.

You can choose to disable the automatic application of inline credits. However, this setting is highly recommended to increase accuracy and efficiency.

Don’t enable this feature if you use Smart Rules and Smart Events in Accounts Receivable.

Learn more about how the auto-application of inline credits works.