Connect an account to a bank feed

Step 1. Enable bank feeds

Enable bank feeds for your company through Sage Cloud Services. You can connect current accounts, savings accounts, and credit card accounts to a bank feed. The first 200 accounts that you connect are free of charge.

You can set the time stamp of bank feed transactions. This setting also controls how transactions created from creation rules are dated.

Go to Company > Admin > Subscriptions.
Find the Sage Cloud Services option and toggle the switch, then select Subscribe.

If you're returning to this page to make edits, select Configure.
Company information defaults from the Company information page.

Check to make sure that the information is correct.
Select Enable bank feeds.
Select Save.

Wait a few minutes, then check back on the Configure Sage Cloud Services page to make sure you’re subscribed.

Learn more about enabling bank feeds.

Step 2. Prepare to connect

Confirm with your bank or bank representative that the bank account is enabled for data sharing with a third-party application, such as Sage Intacct.
Confirm with your bank or bank representative that the bank credentials to be used to connect the account have the required bank permissions to establish a connection. Sometimes being able to log into the bank portal is not enough.
Some connections require an account with our service provider. When connecting, follow the prompts to setup a free account. These connections are labeled with the provider's name, such as Fispan or Koxa. Other providers are coming soon.

You might need to create an account with a bank feed provider.

We offer help on:

Creating a FISPAN account for FISPAN bank feed connections.
Connecting to Bank of America CashPro API for Bank of America CashPro connections.

View a list of recommended standard connections. Or, check out our premium bank feeds provided by AccessPay.

Step 3. Connect to a bank feed

Connect a cash account to a bank feed on the Banking cloud tab of the account record.

Multiple connections may be available. Read the description and select the connection that best matches your type of account. You may need to try another connection, as banks have various account types that often have different service connections.
Select the country where the bank account exists. This is important as the service connection is specific to that country.
When connecting to AccessPay, you might not see a connection to your specific bank or country. If that is the case, do one of the following:
- If you cannot find a bank name, use the AccessPay connection that does not have a bank name.
- If annot find the country, select United States and the AccessPay connection without a bank name.

Subscription	Cash Management Sage Cloud Services
User type	Business user with admin privileges
Permissions	Current accounts: Add, Edit, View, List Savings accounts: Add, Edit, View, List Credit card accounts: Add, Edit, View, List
Restrictions	Only connect to a bank feed in a production company. Bank feeds are not supported for AUS or UK banks in demo or implementation companies.

Go to Cash Management > All or Setup > Accounts and select the required account type.
Find the account you want to connect to a bank feed.
Select Edit at the end of the row.
On the Banking cloud tab select Connect.
Why can't I see this tab?
- Have you saved this account?
  
  You can only see this tab after you save the account.
- Is your company subscribed to Sage Cloud Services and enabled for bank feeds?
  
  In order to view or edit the Banking cloud tab, your company must be subscribed to Sage Cloud Services and enabled for bank feeds.
After you save, from the account list find the account and select Edit at the end of the row. Then, go to the Banking cloud tab.
On the Connect your bank page, select the Country where your bank is located.
In the search bar, search for your bank.

What to do if there's no available connection.
Select the bank and select Agree and Connect Bank.
Enter login credentials, typically your user name and password.
After you log in, select the appropriate account.

Make sure to select the correct account, especially if you have multiple accounts at a bank. It can be time-consuming to disconnect and then reconnect to the correct account.
Select the Start date from which you'd like to download bank transactions.

Avoid downloading transactions that you have already reconciled in Sage Intacct and check the date of the last reconciliation for the account. You can only choose your start date one time, so make sure it's correct. Most banks can provide up to 90 days of historical data. We recommend downloading only enough data to complete the next reconciliation for an account.
Tips for selecting a start date:
- Select the day after the last reconciliation.
  
  For example, if you reconciled on January 31, 2023, select February 1, 2023 as the start date.
- Select the first day of the current month.
  
  For example, you're in the middle of this month's reconciliation and you want to make sure you pull in every transaction from that month.
Select All done.

You return to the Banking cloud tab.
Verify that the account is correct, then select Confirm.

To select a different account, select Cancel and go through the setup process again.

Go to Cash Management > All or Setup > Accounts and select the required account type.
Select Edit next to the account.
On the Banking cloud tab select Connect.
Why can't I see this tab?
- Have you saved this account?
  
  You can only see this tab after you save the account.
- Is your company subscribed to Sage Cloud Services and enabled for bank feeds?
  
  In order to view or edit the Banking cloud tab, your company must be subscribed to Sage Cloud Services and enabled for bank feeds.
After you save, from the account list, select Edit next to the account. Then, go to the Banking cloud tab.
On the Connect your bank page, select the Country where your bank is located.
In the search bar, search for your bank.

What to do if there's no available connection.
Select the bank and select Agree and Connect Bank.
Enter login credentials, typically your user name and password.
After you log in, select the appropriate account.

Make sure to select the correct account, especially if you have multiple accounts at a bank. It can be time-consuming to disconnect and then reconnect to the correct account.
Select the Start date from which you'd like to download bank transactions.

Avoid downloading transactions that you have already reconciled in Sage Intacct and check the date of the last reconciliation for the account. You can only choose your start date one time, so make sure it's correct. Most banks can provide up to 90 days of historical data. We recommend downloading only enough data to complete the next reconciliation for an account.
Tips for selecting a start date:
- Select the day after the last reconciliation.
  
  For example, if you reconciled on January 31, 2023, select February 1, 2023 as the start date.
- Select the first day of the current month.
  
  For example, you're in the middle of this month's reconciliation and you want to make sure you pull in every transaction from that month.
Select All done.

You return to the Banking cloud tab.
Verify that the account is correct, then select Confirm.

To select a different account, select Cancel and go through the setup process again.

Step 4. What to expect after you connect

It can take up to 5 business days for bank transactions to arrive in Sage Intacct after you first connect your account. When bank transactions arrive into the system, your account needs a rule set so incoming transactions automatically match against existing Intacct transactions for reconciliation.

Rules run in the following circumstances:

When you access the account reconciliation page.
When you import a bank file.
When bank transactions arrive into Sage Intacct from a bank feed.
Automatically every 4 hours.

Some banks require you to reauthorize your bank feed connection before you receive new transactions. This is a security process put in place by your bank. You'll know if you need to reauthorize if you see a bank feed status of Auth required.

Learn how to view bank transactions in Intacct.

If you have other accounts to connect at the same bank and they share the same login credentials, map accounts to a financial institution to more easily manage login information. Most banks support financial institutions. Check with your bank about whether they support multiple logins.

Before you contact support:

Many connection issues are due to the bank or the connection provider and are not in Sage Intacct's control.

In the case of missing transactions, wait 5 business days for transactions to appear.
Some banks require you to reauthorize your bank feed connection before you receive new transactions. This is a security process put in place by your bank. You'll know if you need to reauthorize if you see a bank feed status of Auth required.
Check out our troubleshooting content.

If you took these steps and were unable to solve the issue, ask your designated support user to call Support or log a support case.