Reverse a credit charge or fee
You can reverse a credit card charge or fee in the following scenarios:
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It has not been included in a charge payoff.
If the charge payoff has not yet been paid, you can reverse the payoff.
If the charge payoff has been paid, void it in the appropriate register. Then, reverse the payoff.
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The transaction has not yet been reconciled.
To edit the transaction, reopen the period and reopen the reconciliation.
In a multi-entity, multi-currency company, reverse credit card charges and other fees at the entity level.
| Subscription |
Cash Management |
|---|---|
| User type | Business |
| Permissions |
Credit card charges and other fees: List, Reverse |
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Go to Cash Management > All > Credit card > Credit card charges and other fees.
- Find the transaction that you want to reverse.
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Select More actions > Reverse at the end of the row.
- Enter the reversal date.
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Select Submit.
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Go to Cash Management > All > Credit card > Credit card charges and other fees.
- Find the transaction that you want to reverse and select Reverse.
- Enter the reversal date.
- Select Submit.
The charge or fee is reversed and you return to the Credit card charges and other fees list. There are two entries in the list, one for the reversal and one for the reversed transaction.
