Void a posted payment in Accounts Payable

To remove or change a completed payment, void the payment from the Posted payments page. Voiding the payment reverses its effect on the General Ledger and adds a balancing transaction to the Posted payments list. You can void a completed payment provided the payment is in an open period.

When you void the payment, you have the option to reverse associated AP supplier invoices at the same time, with some exceptions. If you do not reverse the AP supplier invoices, they are available to select for payment again.

Void and reversal actions cannot be edited or undone.

Void a posted payment

1. Go to Accounts Payable > All > Payments > Posted payments.
2. Find the payment that you want to void.
3. Select More actions > Void at the end of the row.

   The Void payment date popup appears.

4. In Void the payment on date, enter the date when the payment should be recorded as voided.

   Best practice: Reverse the payment on the same date you applied it so that you get the immediate net effect of zero for that transaction.

   After you select Submit, you cannot edit the void date.
5. In Memo, describe the reason you are voiding the payment or provide reference information.
6. To reverse the AP supplier invoice at the same time, select the Reverse checkbox in the lower portion of the page.
   If you reverse the AP supplier invoice, it will not be available for you to repay it. You will have to create a new AP supplier invoice.
   If you do not see the option to reverse an AP supplier invoice

   Often, you can reverse a bill at the same time that you void the payment. However, you cannot reverse an AP supplier invoice in the following situations:

   • When another payment was applied to the AP supplier invoice
   • When another credit was applied to the AP supplier invoice and has not been unapplied
   • When the AP supplier invoice originated from Purchasing
7. Select Submit.

1. Go to Accounts Payable > All > Payments > Posted payments.
2. Find the payment that you want to void.
3. Select Void next to the entry.

   The Void payment date popup appears.

4. In Void the payment on date, enter the date when the payment should be recorded as voided.

   Best practice: Reverse the payment on the same date you applied it so that you get the immediate net effect of zero for that transaction.

   After you select Submit, you cannot edit the void date.
5. In Memo, describe the reason you are voiding the payment or provide reference information.
6. To reverse the AP supplier invoice at the same time, select the Reverse checkbox in the lower portion of the page.
   If you reverse the AP supplier invoice, it will not be available for you to repay it. You will have to create a new AP supplier invoice.
   If you do not see the option to reverse an AP supplier invoice

   Often, you can reverse a bill at the same time that you void the payment. However, you cannot reverse an AP supplier invoice in the following situations:

   • When another payment was applied to the AP supplier invoice
   • When another credit was applied to the AP supplier invoice and has not been unapplied
   • When the AP supplier invoice originated from Purchasing
7. Select Submit.

Next steps after voiding a posted payment

After you void a payment, your next steps depend on the reason why you voided the transaction.

Resolving errors after voiding payment

Problem	Resolution
Payment method or payment details were wrong	AP supplier invoices associated with the payment that you did not reverse are available to select again for payment, on the Pay AP supplier invoices page.
Want to re-use cheque number from voided payment	Learn how to reissue a cheque with a new number.
AP supplier invoice included errors	Edit the AP supplier invoice, provided it is in a Posted state. If the AP supplier invoice is partially paid, you need to void other associated payments before you can edit the AP supplier invoice. If you reversed the AP supplier invoice, create a new AP supplier invoice to replace it.
AP supplier invoice was invalid	If you reversed the AP supplier invoice when voiding the payment, you are done. Otherwise, delete or reverse the AP supplier invoice on the AP supplier invoices list.
Advance included errors	If you voided an advance payment due to errors, you need to create an advance to replace the one you voided. If the advance was invalid, you don't need to do anything.
Need to start over with the AP supplier invoice	Recreate the AP supplier invoice.
Credits applied incorrectly	Any credits that you applied when making the payment are automatically unapplied after you void it. This applies to advances, debit memo adjustments, inline credits, and negative AP supplier invoices. The credits are available to apply to other AP supplier invoices in Pay AP supplier invoices.