Enhanced interface

Troubleshoot 2-step verification

Use the following list to scan for problems or questions you've encountered and learn how to resolve them.

I didn't receive a verification code
I've identified a trusted device but still have to enter a code
What if my number contains an extension?

Last modified: Nov 13, 2025

© The Sage Group plc or its affiliates (“Sage”) or its licensors. All trademarks mentioned are the property of their respective owners. Use of non-Sage trademarks is not an endorsement of any person or product.