Enhanced interface

Reverse a credit card transaction

You can reverse a credit card transaction in the following scenarios:

You have permission to reverse.
The transaction is included in a charge payoff, but you have not yet paid the associated AP supplier invoice in Accounts Payable.
The transaction is not included in an expense report.
The transaction has not been matched for reconciliation.
The transaction has not been reconciled.

If the associated AP supplier invoice from the charge payoff has been paid, first void the AP supplier invoice payment in the appropriate register, reverse the charge payoff, then reverse the transaction.

If the transaction is included in an expense report, remove it from the expense report. This can require reversing the expense report.

If you're trying to reverse a transaction where you used a credit card to pay an AP supplier invoice, you need to void the payment in the Credit card register.

After you reverse a transaction, you cannot undo the reversal. However, you can create another transaction to replace the original.

Subscription	Cash Management
User type	Business Employee
Permissions	Credit card transactions: Reverse, View, List

Go to Cash Management > All > Credit card > Credit card transactions.
Find the transaction that you want to reverse.
Select More actions > Reverse at the end of the row.
On the Transaction reversal date page, enter the following information:
- Memo: As a best practice, enter the reason for the reversal.
- Reversal date: To keep your aging reports balanced, enter original transaction date.
Select Submit.

Go to Cash Management > All > Credit card > Credit card transactions.
Find the transaction that you want to reverse.
Select Reverse.
On the Transaction reversal date page, enter the following information:
- Memo: As a best practice, enter the reason for the reversal.
- Reversal date: To keep your aging reports balanced, enter original transaction date.
Select Submit.

You return to the transaction list. You'll see two line items for this transaction:

The original transaction, where the Reverse link is now labeled Reversed.
The reverse of that transaction, which produces a net effect of zero, labeled Reversal.

Cannot reverse a credit card transaction?

Common reasons include the following.

Reasons why a credit card transaction cannot be reversed
Reason	Solution
Do not have the required permissions.	You need Cash Management permissions for Credit card transactions: Reverse, View, List.
The transaction is only be available to delete.	Delete the transaction.
The transaction was incurred by paying an AP supplier invoice on the Pay AP supplier invoices page.	Reverse the payment in the Credit card register.
The transaction is associated with a debit card.	You can only reverse the transactions associated with debit cards.
The transaction is included in a charge payoff.	You cannot delete the transaction because it's associated with an Accounts Payable AP supplier invoice.
The transaction is included in an expense report.	Remove the transaction from the expense report. You can do this by deleting or reversing the expense report.
The transaction is included in a draft or declined expense report.	Remove the transaction from the expense report. You can do this by deleting the line item, deleting the expense report, or selecting Remove transaction in the Show details section.
The transaction is included in a submitted or approved expense report.	Remove the transaction from the expense report. You can do this by deleting or reversing the expense report.
The transaction is included in a paid expense report.	Void the expense report in the appropriate register. Then, delete or reverse the expense report.
The transaction is in a Partially paid or Paid state.	Reverse the transaction. View the transaction to check the statue.
The transaction is matched for reconciliation.	Unmatch the transaction.
The transaction is included in a closed reconciliation.	Reopen the reconciliation and make changes.