Enhanced interface

New email delivery history

This list supports the enhanced lists interface. Learn more about using enhanced lists.

The delivery log for the enhanced email delivery service lets you check if any sent email encountered errors. You'll see a list of failed emails, with the ability to drill down and see which email addresses caused the problems.

For example, suppose that you email AR sales invoices to multiple customers. By checking the new email delivery log, you can see whether any AR sales invoices encountered errors. You can then drill into email errors to see which recipients couldn't be reached and correct the errors.

Sage Intacct has updated all companies to the enhanced email delivery service.

If your domain is not validated for this service, error logs for sent emails will be in the standard Email delivery history.
If your domain is validated, error logs will be in the Enhanced email delivery history.

For information on terms that may differ in your location, see Terminology across locales.

Subscription	Company
Regional availability	All regions
User type	Business user with admin privileges
Permissions	New email delivery log: List, View

View the new email delivery log

When you view the new email delivery log, you see information about emails that have been sent from Intacct on your behalf.

Go to Admin > History and reports > New email delivery history.
By default, administrators automatically have access to the new email delivery log. Access to the log can also be given to other users by changing their Company permissions.
The New email delivery log opens.
Review the list of emails.
Each record in the log represents one email, each of which might have multiple recipients.

Intacct recommends when sending an email, limit the distribution list to 1000 email recipients or less for optimal email delivery functionality.

Find the email item you want to examine.
Select More actions > View at the end of the row.
- The left side of the record shows information about the email such as when the email was sent, its status, and who sent it.
- The right side of the record displays a copy of the email that was sent, including who it was sent to.
- The individual recipient status log shows the status of the email for each recipient and any relevant information.

Go to Company > Admin > History and reports > New email delivery history.
By default, administrators automatically have access to the new email delivery log. Access to the log can also be given to other users by changing their Company permissions.
The New email delivery log opens.
Review the list of emails.
Each record in the log represents one email, each of which might have multiple recipients.

Intacct recommends when sending an email, limit the distribution list to 1000 email recipients or less for optimal email delivery functionality.

Select View next to an item to examine a particular email.
- The left side of the record shows information about the email such as when the email was sent, its status, and who sent it.
- The right side of the record displays a copy of the email that was sent, including who it was sent to.
- The individual recipient status log shows the status of the email for each recipient and any relevant information.

Troubleshoot incorrect email addresses

The majority of emails are sent to either customers, suppliers, or employees. When you send an email, the email address is typically pulled from the related contact record. You also have the option to enter manually one or more email addresses at the time that you send the email.

If the email address for a customer, supplier, or employee is incorrect, it's best to correct the error in their contact record.

View all emails

By default, the New email delivery log displays only failed emails when you first access the list. You can verify whether an email was sent by displaying all emails.

To view all emails sent from the company:

Select Show all emails found in the top-right corner of the page.
This button acts as a toggle between displaying only showing emails with errors and showing all emails.

Does the email log capture delayed errors?

The new email delivery log only lists errors that are encountered at the time the emails are sent.

Some email errors are returned some period of time after the email is sent. For example, a particular email domain might return an error several hours after the original email was sent. These errors are not captured in the log.

Field descriptions

Column	Description
Record no.	The record number (identifier) for the email notification.
Sent	The date and time that the email was sent.
Status	The status of the email. It can be one of the following: Bounced: The receiving server rejected the email for some reason. Deferred: The enhanced email delivery service tried to send the email, but the email was rejected. The service makes several attempts to resend the email. Dropped: The enhanced email delivery service has stopped trying to deliver the email. Opened: This status is triggered when the email is opened. This check is only done if the receiving mailbox renders an image.
Result	The following results help you understand the status of your emails. Failed: When attempting to send the email, errors occurred during the API call. The enhanced email delivery service rejected the email. The reasons for rejection could include having too many recipients or an incorrect email body format. Queued: The email has been successfully handed off to our email delivery service for processing. When an email has this status: The email has been accepted by the email delivery service and is being processed for delivery. The email delivery service has attempted to send the message to the recipient’s mail server. Sage Intacct has not yet received the final delivery update from the email delivery service. Queued does not mean the email failed to send; it simply indicates that we haven’t received confirmation from the email delivery service yet. In most cases, the status will update to Delivered, Bounced, or another final state once the email delivery service sends us the delivery result, typically within 24 hours Processed: The enhanced email delivery service has received an API call to send the email and is now processing it. Delivered: The receiving server got the email and has started processing it. Even though the email was received by the server, the email is also being processed at this time. There's a chance the email might be bounced. This result also indicates that while the email was received, it can still end up in the inbox or junk folder. Intacct recommends that when sending an email, limit the distribution list to 1000 email recipients or fewer for optimal email delivery functionality. Alert: This result is displayed when an email has multiple receivers, and at least one of the receivers did not get the email. Error: This result is displayed if all email recipients did not get the email.
Subject	The Subject as defined in the email template. For example,"<your company name> Confirmation document for OE sales invoice <document #> ".
Sender	The email address defined as the Sender (or From or Reply-to) when the email was sent. It is not necessarily the email address of the logged in user who actually sent the email. The Sender email address can be a user's email address, a group email address, a generic company address, and so on.
To	The email addresses to which the email was sent.